IT Support Specialist

About HCST

HCST is a full-service IT Managed Services Provider based in Beavercreek, Ohio, serving small to mid-sized businesses in the greater Miami Valley. With over 33 years of experience, we specialize in proactive managed IT services, business continuity solutions (backup and disaster recovery), VoIP systems, hardware/software/cloud solutions, cyber security and compliance. Our team is known for technical excellence, professionalism, and a collaborative, relaxed work environment.

Position Overview

We are seeking an experienced IT Support Specialist to join our team. This role involves hands-on support of enterprise IT environments, including server and network infrastructure, Microsoft 365, and end-user systems. You will work directly with clients, providing both remote and on-site support in a teaming environment.

Key Responsibilities

• Install, configure, and support Windows Server environments (2016–2022)
• Manage and support virtualized environments (Microsoft Hyper-V)
• Administer Microsoft 365 services (Exchange, OneDrive, SharePoint, Intune, Azure)
• Deploy and support Windows 11 workstations and peripherals
• Ensure reliable server backup and recovery (Datto preferred)
• Configure and support network hardware (routers, firewalls, switches, wireless APs)
• Maintain technical documentation and configuration records
• Participate in an on-call rotation (approximately once per month)

Required Skills & Experience

• Proficiency with Windows Server (Active Directory, Group Policy, DHCP, DNS)
• Experience with Microsoft 365 management and deployment (Intune)
• Familiarity with virtualization platforms (Hyper-V)
• Strong knowledge of networking (VLANs, VPNs, inter-site routing)
• Experience with Windows 11 in business environments
• Excellent communication and customer service skills
• Ability to work independently and adapt in a dynamic environment

Preferred Qualifications

• Experience with Datto BCDR solutions
• Familiarity with Cisco and Ubiquiti networking equipment
• Knowledge of Autotask or similar ticketing systems
• Experience with N-Able or other RMM tools
• Exposure to Microsoft Azure or AWS
• VoIP experience (Asterisk, FreePBX, PBXact) or other related VoIP technologies

Benefits

• Health and dental insurance
• Paid time off (10 holidays + 2 weeks PTO to start)
• Smartphone and mileage reimbursement
• Bonus opportunities and profit sharing (after 1 year)

Additional Requirements

• U.S. citizenship required
• Clean criminal background (local and FBI checks)
• Drug screening required
• Reliable transportation for on-site client visits

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person