IT Support Specialist

Title: IT Support Specialist
Location: Tucker, GA
Duration: 6+ Months
Job Description:

Provides customer support in the maintenance of systems.
Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
Provides technical support in the operation and use of application software systems.
Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
Develops materials and methods to be used in training others in the use of various hardware and software.
Installs and/or upgrades software on PC's as instructed.

Required Education and Experience:

High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Skills:

Experience in information security, privacy, system/network administration and support.
Application development & training and experience necessary to independently provide technical support to computer users.

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