IT Support Specialist

This is an on-site position only.

As an IT Support Technician I, you will play a crucial role at Broughton Partners by providing technical support and assistance to end-users and ensuring the smooth operation of computer systems and networks. The IT Support Technician I will manage day-to-day hardware and software issues, as well as oversee the onboarding and offboarding process for employees.. This position is as a liaison between Broughton Partners and our third-party IT company, ensuring that all IT-related issues are resolved in a timely and efficient manner.

Essential Functions / Duties Performed Regularly:

• Partner with the People & Culture team to facilitate onboarding of new hires and departing employees.
• Install and repair hardware and peripheral components for workstations such as monitors, desktops, and printers
• Load appropriate software packages such as operating systems, networking components, and office applications
• Full tracking of employee hardware assignment, license utilization, and performing audits.
• Assign and maintain user access to network and software, creating new user profiles and removing access as appropriate
• Train users in hardware and software use, as well as new company-provided applications
• Manage network servers and technology tools
• Upgrade systems with new releases and models
• Provide technical consulting, system configuration, and troubleshooting for computer or technical problems
• Administer, configure, and troubleshoot enterprise applications and systems
• Ensure security through access controls, backups, and firewalls
• Take full ownership on special projects and related duties as assigned by management
• Set up and/or relocate equipment in offices, cubicles, other workspaces and storage as required
• Create and maintain documentation for IT procedures, systems, policies and processes
• Develop expertise to train staff on new technologies

Minimum Qualifications:

Education: Associate’s degree plus certification in Information Technology required, Bachelor of Science in Information Technology preferred.

Work Experience: No experience required, experience working in information technology preferred.

Licenses or Certification: Information Technology or Computer Science Certification preferred.

Knowledge, Skills and Abilities:

• Familiarity with various operating systems and platforms
• Independent self starter with demonstrated ability to take on increasing levels of responsibility
• Highly self-motivated and directed
• Communicate ideas and recommendations to improve technology and work inefficiencies
• Detail oriented, with an emphasis on accuracy & follow-up
• Ability to solve problems and multi-task independently
• Strong documentation, organizational, written and communication skills
• Strong technical, analytical, and critical thinking skills
• Strives to continuously grow knowledge and skills

Physical Requirements

• Standing, walking, sitting, movements and use of mechanical controls, such as keyboard, are frequently required. Occasionally required to reach overhead, bend, and lift objects of up to 25 lbs.