IT Support Specialist

We are currently looking for a passionate and experienced individual to join our team as our IT Support Specialist. Responsibilities include providing technological support to staff, faculty, and students. Identifies, researches, and resolves technical situations among the branch campuses. Assists the telecommunications network, server infrastructure, and data security on the Campus as requested. Ana G. Mendez University serves a diverse student population, offering bilingual education to the community for traditional and non-traditional students.

ESSENTIAL FUNCTIONS

1. Respond to assistance requests from users of the technological equipment, peripherals, applications, connections to communication networks, and others.

2. Guide or train users in the correct use of technologies, on how to perform basic diagnostics, and provide them with general information on the use of those that are programmed.

3. Guide users on the processes to report technical support problems.

4. Perform installation, diagnosis, maintenance, and technological equipment repair tasks and schedules.

5. Maintain institutional computers in optimal condition, and inform the supervisor about damaged equipment, lack of materials, and situations in physical facilities that affect the operation of the equipment.

6. Refer those problems of greater difficulty or non-routine to your group leader or your supervisor.

7. Keep users informed of their request status and provide follow up on these to ensure that the services provided were of quality.

8. Maintain inventories of basic parts, tools, and manuals to repair technological equipment.

9. Recommend to your supervisor the purchase of materials, parts, and tools that are necessary for the execution of your work.

10. Maintain a record of the services provided and submit statistical reports on the provision of services, as required.

11. Document the services and procedures carried out in the Service Desk console.

12. Offer technological support in activities, meetings, and events that are held in and outside the campus, which require the installation, management, and support of technologies.

13. Respond and update users’ service orders that are requested through the system to solve the technical problems faced by the telecommunication equipment of campus.

14. Participate and collaborate with the IT Support Manager in maintaining the assets of the technology equipment databases updated in the Service Desk.

15. Ensure confidentiality in the processes, transactions, and management of the information contained in the information systems.

REQUIREMENTS

1. Associate degree preferably in Computer Science or Information Systems.

2. Two (2) years of previous Help Desk or IT Support experience is a must.

3. Ability to express himself/herself effectively, verbally and in writing, in Spanish and English.

4. A+ Certifications. Network, MCP, or equivalent preferably

5. Experience in installation, maintenance, and troubleshooting of:

a. Computer workstations and portable computers.

b. Audiovisual and educational technology equipment.

c. Networking and wireless equipment.

d. Telephone and PBX systems, VoIP phones.

e. Printers, multi-functional equipment, and other peripherals.

f. Telepresence (Teleconference, videoconference, webconference) equipment and systems

6. Knowledge and experience in relevant computer applications such as:

a. Windows Desktop operating system 11

b. Windows Server operating systems

c. Antivirus / Anti-malware software.

d. Office automation software (Office 365, Acrobat, etc.).

e. Anthology Student Information System (optional, but preferable).

f. Canvas Learn Learning Management System (optional, but preferable).

7. Must possess the ability to be a team player and interact with a wide variety of customers with varying degrees of technology needs.

8. Capable of performing physical and remote duties to provide customer support in the installation, repair, and maintenance of hardware and software.

9. Competency in Microsoft Excel, Word, PowerPoint, and Outlook.

ABOUT AGMU

Ana G. Mendez University (AGMU) is a nonprofit institution of higher education established in 2003. AGMU operates in three locations in the State of Florida and an Online Division, offering a wide range of academic offerings in Spanish, English, and Bilingual across various modalities. AGMU promotes innovation, entrepreneurship, research, and diversity. In addition, we encourage integral education to benefit the Hispanic and international communities. AGMU proudly offers programs at the undergraduate, graduate, and doctoral levels that are framed by the highest academic standards. We are an equal opportunity employer, and we take action to recruit protected veterans and people with disabilities.

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Orlando, FL 32822 (Required)

Work Location: In person