IT Support Specialist

IT Support Specialist
Wakty LLC – Doha, Qatar

Wakty LLC is seeking a skilled and customer-focused IT Support Specialist to join our growing team in Doha. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations across the organization.

Key Responsibilities:

• Provide first-line technical support to employees for hardware, software, and network-related issues
• Install, configure, and maintain computers, printers, and other IT equipment
• Troubleshoot system and network problems, diagnosing and resolving faults in a timely manner
• Manage user accounts, permissions, and access rights
• Monitor system performance and ensure security protocols are followed
• Assist with IT projects, including system upgrades and deployments
• Maintain documentation of issues, solutions, and IT procedures
• Coordinate with external vendors when necessary

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience in an IT support or helpdesk role
• Strong knowledge of Windows, Microsoft Office, and common business applications
• Basic understanding of networking concepts (LAN/WAN, routers, switches)
• Excellent problem-solving and communication skills
• Ability to work independently and handle multiple tasks efficiently
• Certifications such as CompTIA A+, Network+, or similar are a plus

What We Offer:

• Competitive salary and benefits package
• Professional development opportunities
• Supportive and collaborative work environment

Job Type: Full-time

Pay: Up to QAR640,000.00 per year

Work Location: In person