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IT Support Specialist

IT Support Specialist
Wakty LLC – Doha, Qatar

Wakty LLC is seeking a skilled and customer-focused IT Support Specialist to join our growing team in Doha. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations across the organization.

Key Responsibilities:

  • Provide first-line technical support to employees for hardware, software, and network-related issues
  • Install, configure, and maintain computers, printers, and other IT equipment
  • Troubleshoot system and network problems, diagnosing and resolving faults in a timely manner
  • Manage user accounts, permissions, and access rights
  • Monitor system performance and ensure security protocols are followed
  • Assist with IT projects, including system upgrades and deployments
  • Maintain documentation of issues, solutions, and IT procedures
  • Coordinate with external vendors when necessary

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Proven experience in an IT support or helpdesk role
  • Strong knowledge of Windows, Microsoft Office, and common business applications
  • Basic understanding of networking concepts (LAN/WAN, routers, switches)
  • Excellent problem-solving and communication skills
  • Ability to work independently and handle multiple tasks efficiently
  • Certifications such as CompTIA A+, Network+, or similar are a plus

What We Offer:

  • Competitive salary and benefits package
  • Professional development opportunities
  • Supportive and collaborative work environment

Job Type: Full-time

Pay: Up to QAR640,000.00 per year

Work Location: In person

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