IT Support Specialist

IT Support Specialist
Tampa, FL (In-Office)
Direct Hire

TempExperts is seeking an experienced, full-time IT Support Specialist on behalf of a well-established professional services firm in Tampa, FL. This Direct Hire position is ideal for a proactive, technology-focused, and customer service-oriented IT professional who enjoys providing hands-on support in a fast-paced, in-office environment. The IT Support Specialist will support attorneys and staff by ensuring firm technology systems operate efficiently and issues are resolved promptly.

Position Overview:
The IT Support Specialist serves as the primary point of contact for technology support requests, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a calm, professional, and service-oriented individual who takes ownership of support tickets and provides white-glove assistance to attorneys and staff. As a reliable in-office resource, the specialist plays a critical role in supporting daily operations and maintaining a high standard of service.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for all IT support requests (in-person and remote).
• Own and manage Tier 1 support tickets from intake through resolution.
• Troubleshoot and resolve Tier 2 issues, including:
  • Hardware and workstation setup and support
  • Microsoft 365, Outlook, and Office applications
  • User account management and permissions
  • Basic networking and connectivity issues
• Provide white-glove support to attorneys and staff in a fast-paced environment.
• Triage and escalate complex issues to senior IT resources when appropriate.
• Assist with onboarding and offboarding of employees, including device setup and access provisioning.
• Support conference room technology and day-to-day office IT needs.
• Maintain accurate documentation of issues, resolutions, and internal processes.
• Identify recurring technical issues and recommend process or system improvements.

Required Knowledge, Skills, and Abilities

• Minimum of 4–5+ years of hands-on IT support experience in a professional environment.
• Strong troubleshooting skills across hardware, software, and end-user issues.
• Experience supporting Microsoft 365 and Windows enterprise environments.
• Familiarity with structured helpdesk or ticketing systems.
• Working knowledge of basic networking concepts and infrastructure.
• Excellent communication skills with a strong customer service mindset.
• Ability to manage multiple priorities and respond quickly to user needs.
• Proven reliability, consistency, and professionalism in prior roles.

Preferred Qualifications:

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Prior experience supporting users in a law firm or professional services environment.
• Familiarity with legal technology, document management systems, or common legal software applications.

Perks & Benefits:

• Competitive compensation.
• Stable, full-time, in-office role.
• Professional and collaborative work environment.
• Opportunity to support attorneys and legal professionals.
• Exposure to legal technology and enterprise IT systems.
• Career growth potential within a professional services organization.

TempExperts is an Equal Opportunity Employer.