About the Role

We are looking for a motivated early-to-mid career IT Support Specialist to join our growing technology team. This is the first support-level hire in our department, and you will work closely with the Chief Technology Officer to keep day-to-day technology operations running smoothly across five active concert venues and our administrative offices.

The entertainment industry never stops, and neither do we. The nature of live events means that some of your most important work will happen in the evenings and on weekends. If you thrive in a fast-paced, dynamic environment where no two days are the same, we want to hear from you.

Key Responsibilities

Help Desk & End-User Support

• Serve as the first point of contact for technology-related requests from venue and office staff.
• Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.
• Escalate complex issues with clear documentation and context when required.
• Maintain a friendly, patient, and solutions-oriented approach with non-technical colleagues.

Device Preparation & Asset Management

• Image, configure, and deploy new computers and mobile devices according to established standards.
• Enroll and manage Apple devices via our Device Management Service (SimpleMDM)
• Maintain an accurate inventory of IT hardware and software assets across all locations using Snipe-IT.
• Perform routine maintenance, updates, and decommissioning of end-of-life equipment.

Network Monitoring & Maintenance

• Monitor wired and wireless network health across venue and office locations.
• Identify and respond to network alerts, outages, or degraded performance.
• Assist with troubleshooting switches, access points, firewalls, and other network equipment.
• Document network configurations, changes, and incident resolutions.

Venue & Event Support

• Provide on-site technology support at concert venues before, during, and after events as needed.
• Coordinate with production and operations staff to ensure all event-critical systems are operational.
• Respond to urgent technology issues with a “the show must go on” mindset.

Qualifications

Required

• 1–3 years of experience in an IT support, helpdesk, or systems administration role.
• Strong proficiency with Apple macOS and iOS devices, including configuration and troubleshooting.
• Working knowledge of Microsoft Windows environments.
• Solid understanding of IP networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi).
• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational skills and attention to detail.
• Willingness and ability to work evenings, weekends, and flexible hours as required by event schedules.
• Valid driver’s license and reliable transportation for travel between venue locations.

Preferred / Nice to Have

• Experience with Watchguard firewalls and security appliances.
• Familiarity with Ubiquiti networking products (UniFi switches, access points, etc.).
• Experience with Ruckus wireless networking solutions.
• Knowledge of Netgear switches and network hardware.
• Experience with Apple Business Manager (ABM) or Apple School Manager (ASM).
• Familiarity with MDM platforms (e.g., Jamf, Mosyle, SimpleMDM).
• Prior experience working in a live events, entertainment, or hospitality environment.
• Apple Certified Support Professional (ACSP) or equivalent certification.

Work Environment & Schedule

This role operates across multiple concert venues and office locations. While a standard weekday schedule serves as the baseline, the live events industry demands flexibility. You should expect:

• Irregular hours tied to event dates and production schedules.
• Evening and weekend work when shows that require support are on the calendar.
• Occasional on-call availability for critical system issues.
• Travel between venues can occur within the same day..
• A collaborative, two-person IT department environment where your contributions are highly visible and valued.

What We Offer

• A front-row seat to the live entertainment industry.
• Competitive compensation commensurate with experience.
• Opportunities to grow alongside an expanding IT function, with training and professional development opportunities.
• Hands-on experience with a diverse technology stack across real-world, high-stakes environments.
• A close-knit team where your work has a direct and meaningful impact every day.