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IT Support Specialist
IT Support Specialist
Location: Tulsa, Oklahoma
Overview
Still She Rises, Inc. (SSR) provides free legal representation to pregnant women, women with children, and women who are child caregivers. Our direct-services legal representation focuses on defending clients who are navigating criminal, child welfare, housing, and economic justice systems. Our work is grounded in client-centered, innovative, and holistic legal representation.
Founded in North Tulsa, Still She Rises honors the dignity of the women we serve by championing our clients’ individual goals while also challenging the systemic issues that impact their lives, families, and communities.
SSR’s work is carried out by an interdisciplinary team of attorneys, advocates, investigators, and operations staff. Because SSR’s work depends on secure, reliable, and accessible technology systems, IT plays a critical role in protecting confidential client information, supporting staff effectiveness, and ensuring continuity of operations.
About the Role
The IT Support Specialist provides frontline technical support and day-to-day operational IT support across the organization. This role is responsible for ensuring staff have the tools, access, and systems they need to do their work effectively.
This is a hands-on, service-oriented role focused on troubleshooting, device support, onboarding/offboarding, and maintaining core systems. The ideal candidate is responsive, solutions-oriented, and comfortable supporting a range of technical needs in a fast-paced, mission-driven environment.
This position reports to the IT Operations Manager and plays a key role in strengthening IT responsiveness, improving staff experience, and supporting operational continuity.
Responsibilities
Helpdesk & User Support
- Provide timely, professional technical support in person, remotely, and through the ticketing system
- Troubleshoot and resolve issues related to hardware, software, Microsoft 365, user accounts, printers, and connectivity
- Document and track support requests; escalate issues as needed
- Communicate clearly with staff regarding status, timelines, and solutions
- Identify recurring issues and contribute to improving support processes and resources
Devices, Accounts & Staff Support
- Set up, configure, deploy, and maintain laptops, desktops, phones, and peripherals
- Support employee onboarding and offboarding, including account setup, access changes, and device preparation
- Assist with device management using Microsoft Intune or similar tools
- Maintain accurate inventory of IT equipment and assets
Systems & Office Technology
- Support day-to-day use of Microsoft 365 (password resets, MFA, Teams, SharePoint, email support)
- Troubleshoot office and collaboration technology, including printers, scanners, and conference room systems
- Help maintain the ticketing/helpdesk system to ensure effective workflows and tracking
- Follow established processes to support routine system tasks and maintenance
Security & Operational Support
- Follow organizational standards for data security, access control, and device management
- Identify and escalate potential security concerns (e.g., phishing, suspicious access, endpoint issues)
- Support continuity of IT operations by providing reliable day-to-day coverage and assistance
Documentation & Continuous Improvement
- Create and maintain clear documentation for common processes and troubleshooting
- Contribute to improving IT workflows, systems, and staff-facing resources
- Engage in ongoing learning to build technical skills and support evolving organizational needs
- Perform other related duties as assigned
Qualifications
- 1–3 years of experience in IT support, helpdesk, or a similar role (or equivalent combination of training and experience)
- Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with Windows operating systems and standard business applications
- Experience with device setup, user account management, and basic networking concepts
- Strong troubleshooting and problem-solving skills
- Ability to communicate technical information clearly to non-technical users
- Strong organizational skills and ability to manage multiple requests
- Commitment to confidentiality and responsible handling of sensitive information
Preferred (but not required):
- Experience with Microsoft Intune or endpoint management tools
- Familiarity with ticketing systems (e.g., Zendesk)
- Exposure to cybersecurity basics or best practices
- Experience working in a nonprofit, legal, or mission-driven environment
Compensation: $60,000 annually (salary exempt), plus medical, dental, vision, life insurance, FSA, and a 401(k) with a 4% employer contribution. Generous PTO and a supportive supervision structure are provided to support sustainability in this work.
How to Apply:
Visit stillsherises.org and click on the Careers tab. Please submit a cover letter and resume when prompted. Applications without a cover letter will not be considered.
This position will remain open until filled. Priority consideration will be given to applications received by May 31, 2026.
Still She Rises, Inc. is proud to be an equal opportunity employer, committed to diversity and inclusion in our hiring and retention. We are dedicated to the values in our work and staff. We strongly encourage candidates of all identities, experiences, and communities to apply.
Still She Rises, Inc. is proud to be an equal opportunity employer, committed to diversity and inclusion in our hiring and retention. We are dedicated to the values in our work and staff. We strongly encourage candidates of all identities, experiences, and communities to apply.
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