IT Support Specialist

Description Summary

**This position has a start date of 07/01/2026**
General

Not Applicable.

Expectation of Job Duties

Examples of Essential Duties
The following examples are meant to be illustrative only and are not intended to be all-inclusive:

• Respond to helpdesk tickets, phone calls, and in-person requests for technical assistance.
• Troubleshoot and resolve hardware, software, and peripheral issues for end-users.
• Assist with installation, configuration, and maintenance of computers, printers, mobile devices, and other office technology.
• Ensure that all hardware and software are up-to-date and compliant with security standards.
• Assist in the maintenance and administration of the City’s computer networks.
• Provide basic troubleshooting for network connectivity issues and escalate when needed.
• Assist in maintaining IT asset inventory, ensuring equipment is tracked and updated.
• Implement and enforce IT security policies and procedures.
• Stay informed about cybersecurity threats and assist in implementing measures to protect City data.
• Provide user training and guidance on common applications, systems, and best practices.
• Document issues, solutions, and procedures for future reference.
• Collaborate with other IT professionals and departments to implement new technologies and improve existing systems.
• Assist with IT projects, deployments, and system improvements as assigned.

Job Requirements

Knowledge, Skills, and Abilities

• Strong understanding of computer hardware, operating systems, and common office software.
• Solid troubleshooting and problem-solving skills.
• Familiarity with basic networking concepts and cybersecurity best practices.
• Strong customer service skills and a team-oriented attitude.
• Effective communication and interpersonal skills.

• Associates degree in IT.
• Proven experience as an IT Support Specialist or in a similar role.
• Valid Missouri Driver’s License required.