IT Support Specialist (Cybersecurity Focus)

Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a growth-minded and compassionate problem-solver to join our team in person at any of our Colorado locations as an IT Support Specialist (Cybersecurity Focus).

Your Mission

In this role, your primary purpose is to make your team members’ lives easier by supporting a forward-thinking technology environment. You will be the bridge between superior human support and best-in-market technology, ensuring that our internal team is empowered to provide exceptional service to our customers. Your mission is the effective and efficient resolution of technology issues for both individual end users and the organization as a whole, maintaining the balance between high-level help desk support and critical cybersecurity vigilance.

What Sets You Apart

You are an adaptable and resilient professional who thrives in a collaborative, "pitch-in" team culture. What truly distinguishes you is your ability to remain patient and professional while working with non-technical users, translating complex issues into simple solutions with compassion. You are a results-oriented "doer" who isn't easily flustered by multitasking or shifting priorities. Your curiosity drives you to stay current with emerging technologies like AI, and you have a clear desire to grow your expertise through advanced certifications like CompTIA or CISSP.

The Day to Day

Your typical day will be dynamic, with roughly 75% of your time dedicated to providing technical support via phone, help-desk tickets, and in-person interactions. You will spend significant time triaging hardware and software requests, ensuring connectivity, and maintaining clear documentation to empower self-service among staff. At least once a week, you will travel to our local branches to provide on-site troubleshooting, technology installations, and staff training. On the security front, you will monitor and analyze alerts using industry-standard tools for endpoint protection, SIEM (security information and event management), vulnerability management, and email security. Additionally, you will develop and promote cybersecurity awareness throughout the bank.

What you bring to High Plains Bank

Qualifications and Experience

• High school diploma or equivalent is required
• A Bachelor’s or Associate’s degree in Information Technology, Computer Science, or Cybersecurity is preferred, but not required
• One or more years of experience in a relevant field, or equivalent course/project work
• A commitment to continuously updating technical skills and knowledge to keep pace with evolving technologies

Essential Skills and Knowledge

• Proficiency with Windows OS, system, server and network administration, and enterprise business applications
• Expertise in endpoint protection platforms, security vulnerability management and cybersecurity fundamentals
• Strong problem-solving and troubleshooting skills to diagnose technical issues efficiently
• Excellent communication skills with the ability to remain professional and patient with non-technical users

Desirable Skills and Knowledge

• Familiarity with Google Workspace, Atlassian/Jira, Confluence
• Industry certifications such as A+, Security+ or Network+
• Exposure to AI and other emerging technologies
• Banking knowledge can be taught on the job

Responsibilities of the position

Key Accountabilities

• Deliver exceptional help desk support to end users, resolving hardware, software, and network issues
• Provide on-site support, troubleshooting and training and assist with technology installations and upgrades - requires periodic in-state travel
• Manage threat triage and vulnerabilities, support compliance, and promote cybersecurity awareness
• Develop strong documentation and training materials
• Deliver cybersecurity awareness training to promote best practices among bank employees

Other Responsibilities

• Collaborate with Branch Support Managers to identify and address specific IT needs
• Contribute to the ongoing improvement of IT support processes

What High Plains Bank brings to you

• The opportunity to work for a community driven, employee owned business
• Highly competitive PTO, retirement and health care
• Opportunities for growth, development and learning
• Tuition Reimbursement

Target compensation range

$25.00 - $30.00 per hour based on experience and qualifications - other factors may be considered

Physical Requirements

• Ability to work on a computer for long periods and lift up to 30 pounds unassisted

Location and Schedule

In person at any of our Colorado locations

8:00 am - 5:00 pm, Monday - Friday; may be required to work on-call or after hours support

High Plains Bank is proud to be an Equal Opportunity Employer

Member FDIC

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person