IT Support Specialist I

Description:

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The IT Support Specialist I provides technology-related support and advice to employees at various evo locations, including headquarters, distribution centers, remote, and retail stores. This role is responsible for setting up new users and their computers, training new employees on computer and network usage, and managing the overall care and maintenance of evo's IT infrastructure. There will be occasional onsite requirements for this job, primarily at our HQ location and the Seattle store. Additionally, travel to other locations may be necessary.

The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

• Benefit not eligible for seasonal employees

The Opportunity

• Help Desk Support: Respond to help desk requests, answer inquiries, and resolve technical issues raised by end users. Log and track support tickets using a ticketing system.
• Hardware Support: Assist users with hardware-related issues, such as troubleshooting desktops, laptops, printers, and other peripherals. Perform basic hardware repairs and replacements.
• Software Support: Provide support for common software applications, including installation, configuration, and troubleshooting. Help users with issues related to operating systems, office productivity software and other applications.
• Access Management: Handle password resets and account unlock requests. Assist users in managing their login credentials.
• Basic Network Troubleshooting: Troubleshoot basic network connectivity issues and assist with internet and intranet access problems. Provide support for basic network configurations.
• Remote Desktop Support: Provide remote assistance to users, guiding them through troubleshooting steps and resolving issues remotely.
• Documentation: Maintain documentation of common issues and solutions for reference. Create and update user guides and knowledge base articles.
• User training: Conduct basic training sessions for end-users on common IT tasks and best practices. Educate users on IT policies and procedures.
• Customer Service: Provide excellent customer service, ensuring a positive and professional interaction with end-users. Communicate technical information in a clear and understandable manner.

Requirements:

The Must Haves

• High School Diploma and 1+ years in industry experience.
• Current IT certifications preferred (A+, Net+, Microsoft
• Problem solving, critical thinking, communication, customer service
• Embodies, honors, and lives our core values: The Great 8

Technology

• Basic knowledge of operating system (Windows or macOS)
• Understanding of common hardware (RAM, CPU, HDD/SSD, and peripherals
• Basic understanding of networking concepts, IP addressing, and common networking protocols
• Familiar with common business applications and tools, such as Microsoft Office Suite.
• Knowledge of basic troubleshooting skills tools for hardware and software diagnostics
• Proficiency in using customer support or help desk software for managing and tracking support requests.
• Understanding of user account management, including password resets and access permissions

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $24.35 to $28.91. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.