IT Support Specialist Level I/II

Job Overview
We are seeking a motivated and customer-focused Level 1/Level 2 IT Support Specialist to join our team. This is a hybrid role that combines remote help desk support with regular on-site client visits. The ideal candidate will be a patient and clear communicator with foundational IT troubleshooting skills.

A key requirement for this position is the Monday through Friday schedule. If you enjoy solving new problems every day and want to grow your technical skills, this is the perfect opportunity for you.

What you’ll do

• Helpdesk Support (L1/L2): Provide remote and on-site technical support for client hardware, software, and connectivity issues.
• System Administration: Assist in managing and maintaining Microsoft Windows Server environments (e.g., Windows Server 2022), Active Directory, and Microsoft 365.
• Network Troubleshooting: Configure, install, and troubleshoot network infrastructure, including routers, switches, and firewalls (experience with SonicWall is a strong plus).
• Hardware Deployment: Assist with setting up, configuring, and deploying workstations, peripherals, and server room equipment.
• Documentation: Maintain accurate and detailed records of client networks, configurations, and ticket resolutions in our system.
• Client Relations: Communicate technical issues clearly to non-technical end-users while delivering excellent customer service.

Basic qualifications

• Proficient in technical support principles with a strong understanding of computer management practices.
• Exceptional customer service and interpersonal skills. You must be patient, empathetic, and able to communicate technical concepts to non-technical users.
• Familiarity with Microsoft Office applications and their troubleshooting techniques.
• Solid foundational knowledge of computer hardware, software, and basic troubleshooting principles.
• Experience with Windows 10/11 operating systems and the Microsoft 365 suite.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Ability to work independently, manage your time effectively, and handle a dynamic schedule.
• A strong desire to learn, grow, and obtain new technical certifications (which we will support!).
• Required: Must have a valid driver's license and reliable transportation for travel to client sites.

Preferred qualifications

• Experience with low-voltage cabling (running/terminating CAT5e/CAT6, mounting WAPs or cameras) is a significant plus.
• Experience in managing mobile devices within an enterprise environment.
• Understanding of Group Policy Objects (GPO) for system configuration management.
• Why you’ll love it here

We are dedicated to fostering a vibrant workplace where innovation thrives. Our commitment to your growth means we provide resources that support your career development while ensuring a healthy work-life balance.

Why Join Us?

• We Invest in You: We provide paid training and opportunities to earn industry certifications (like CompTIA, Microsoft, etc.).
• Great Culture: Join a supportive team that values collaboration and problem-solving.
• Growth Path: This role is the foundation for a career in system administration, network engineering, or cybersecurity.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Lakewood, NJ 08701