IT Support Specialist MMEA

About this opportunity:

We are excited about our current vacancy for an IT Support Specialist at Ericsson. As an IT Support Specialist, you will be responsible for providing on-site and remote technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates the problem, determines and implements a solution. Our primary objective is to provide timely and effective technical support to all employees. Our team culture is empathy, collaboration, continuous learning, and proactivity.

Valuable experience

• 
  Experience working with Microsoft Windows Operating Systems
• Basic Knowledge of managing iOS and Android devices.
• Good Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
• Ability to diagnose and resolve technical issues

What will you do?

• The candidate should be able to provide technical assistance and support for ICT systems, software, and hardware.
• Respond to queries over the phone, chat, or web tickets.
• Log tickets for incidents and service requests on behalf of IT users.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony, and other systems.
• Follow up with users on status, feedback, and to ensure issues have been resolved.
• Attend user experience information sessions and ensure best practices

The skills you bring:

• Asset Management
• Computer Maintenance
• Performance Tuning
• Computing
• Hardware Support
• IT Support
• Microsoft Office skills
• Microsoft Windows
• Problem Solving
• Communication

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Türkiye (TR) || Istanbul

Req ID: 773301