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IT Support Specialist / MSP Technician

CR Computer is a Long Island-based Technology Management company that has served Construction and Manufacturing businesses throughout New York for over 20 years. We have been recognized as one of the best computer companies on Long Island multiple years in a row, and we are building a team that takes pride in doing things the right way.

We are looking for a professional, methodical, and caring IT Support Technician who enjoy solving real business problems, working directly with clients, and constantly improving their technical skills.

This is a great opportunity for someone who wants to grow, not just “work tickets.”

Responsibilities

Provide caring and professional technical support to our clients both remotely and onsite
Troubleshoot desktops, laptops, printers, servers, Microsoft 365, and business applications
Support Windows operating systems and Windows Server environments
Assist with Microsoft 365 administration, migrations, and user support
Support network and connectivity issues including VPN, firewalls, switches, wireless, and LAN environments
Install, configure, patch, and maintain hardware and software
Document work clearly and accurately in the ticketing system
Escalate complex issues appropriately while maintaining ownership of the outcome

Experience

3+ years of technical support experience
Strong experience with Windows desktop and Windows Server environments
Experience with Microsoft 365 administration and support
Familiarity with networking fundamentals, VPNs, firewalls, and endpoint troubleshooting
Strong communication and customer service skills
Ability to manage priorities in a fast-paced MSP or multi-client support environment
Valid driver’s license required

Preferred