Summary:

Essential Duties and Responsibilities:

• Provide desktop support in-person, via phone, and e-mail correspondence
• Troubleshoot and resolve common end-user technical issues
• Set up new computer systems including computers, mobiles devices, printers, and network hardware
• Maintain computer equipment and software to ensure secure and efficient operations
• Repair computer hardware as required
• Escalate trouble tickets as needed
• Help to maintain accurate documentation of trouble ticket resolutions and departmental processes
• Follow established protocols for inventory management throughout the hardware lifecycle, including but not limited to, shipping, receiving, tracking, counting, sorting, labeling, assets tagging, and recycling hardware
• Attend and contribute to scheduled meetings as necessary
• Assist with other IT related projects or tasks as needed or required
• Must Conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct

Education/Experience:

• Minimum high-school diploma/GED equivalent
• Strong understanding of Microsoft operating systems
• Good understanding of Apple operating systems
• Able to read and understand technical manuals
• Ability to multi-task and prioritize projects effectively
• Able to take direction well and apply it as necessary