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IT Support Technician 1 | Fiber Intern
Description
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician to assist with the planning, documentation, and daily operation of the agency’s statewide voice, data, video, and fiber optic infrastructure that enables critical transportation systems and mission-essential facilities. Working under close supervision and alongside senior technical staff, this role will provide paraprofessional support for network planning, staging, testing, configuration, installation, monitoring, and troubleshooting of LAN, WAN, and fiber systems, support asset management and GIS-based fiber records, and help maintaining accurate documentation, performance metrics, and outage information while coordinating with internal teams, vendors, and partner agencies. The position offers hands-on exposure to field and enterprise environments while building foundational operational knowledge and technical capability. Our top candidate will demonstrate basic networking and fiber optic fundamentals, troubleshooting aptitude, effective communication, and the ability to follow established standards and procedures in a collaborative, service-oriented environment.
What To Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 1 will:
To be considered for this opportunity, the following competencies are required:
How To Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05565i in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Are you currently enrolled in a post-secondary degree program for IT?
Please list your degree program and anticipated graduation date in the space provided below. If you are not currently enrolled, please enter N/A.
03
Please select the response that best describes your professional work experience, including other internships:
Please briefly describe your professional work experience, including other internships. If you do not have this experience, please enter N/A.
05
Please select the response that best describes your hands-on experience installing and maintaining structured cabling systems (copper and/or fiber).
Please select the response that best describes your experience terminating and testing fiber optic cabling (e.g., fusion splicing, OTDR testing, light loss testing).
Please select the response that best describes your networking hardware installation and support experience (switches, routers, patch panels, racks, UPS, etc.).
Please select the response that best describes your level of proficiency with cable testing and diagnostic tools (e.g., Fluke testers, certifiers, tone/probe, OTDR).
Are you able and willing to safely move and transport up to 50 pounds of various materials and equipment?
Are you able and willing to climb ladders and crawl on hands and knees to reach difficult locations?
How did you learn of this employment opportunity?
If You Selected 'Other' On The Previous Question, Please Specify How You Learned Of This Employment Opportunity In The Space Provided
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician to assist with the planning, documentation, and daily operation of the agency’s statewide voice, data, video, and fiber optic infrastructure that enables critical transportation systems and mission-essential facilities. Working under close supervision and alongside senior technical staff, this role will provide paraprofessional support for network planning, staging, testing, configuration, installation, monitoring, and troubleshooting of LAN, WAN, and fiber systems, support asset management and GIS-based fiber records, and help maintaining accurate documentation, performance metrics, and outage information while coordinating with internal teams, vendors, and partner agencies. The position offers hands-on exposure to field and enterprise environments while building foundational operational knowledge and technical capability. Our top candidate will demonstrate basic networking and fiber optic fundamentals, troubleshooting aptitude, effective communication, and the ability to follow established standards and procedures in a collaborative, service-oriented environment.
What To Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 1 will:
- Assist in maintaining accurate records of agency-owned and leased fiber optic infrastructure under direct supervision.
- Provide hands-on technical support for routine, day-to-day fiber and network operations within established procedures/processes while learning operational standards and procedures.
- Support field-based verification and learning activities alongside fiber operations staff and installation crews.
- Assist with coordination and communication tasks related to fiber services, vendors, and partner agencies.
- Support network and fiber monitoring efforts by collecting and organizing operational data.
-
Develop foundational knowledge of fiber optic systems, telecommunications infrastructure, and agency operations.
To be considered for this opportunity, the following competencies are required:
- Learning Mindset: Meets the education eligibility requirements for student employment (internship) as outlined in RCW 43.06.420 and currently enrolled in an accredited educational institution for an undergraduate IT-related academic degree program.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
-
Service-Oriented: Takes action to meet the needs of others.
- The ability to climb ladders and crawl on hands and knees to reach difficult locations.
-
Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
-
Telecommunications Infrastructure Installation: Experience with cabling, wiring, fiber optics, and/or networking and the ability to be comfortable in small spaces and in spaces with moderate heights
- This is a non-permanent position, expected to last approximately 3 – 5 months.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- This position is not eligible for remote work.
-
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
-
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How To Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining your experience to date (in reverse chronological order)
- An attached Cover Letter that further explains your qualifications, and indicates why you believe you are a viable candidate for this role
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment
-
Two letters of recommendation are also strongly encouraged but not required to be considered. Letters of recommendation should be from individuals who can attest to your work ethic, technical skills, and job-related competencies.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05565i in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Are you currently enrolled in a post-secondary degree program for IT?
- Yes
-
No
Please list your degree program and anticipated graduation date in the space provided below. If you are not currently enrolled, please enter N/A.
03
Please select the response that best describes your professional work experience, including other internships:
- Extensive professional experience applying job-related knowledge and skills independently in a work environment.
- Advanced professional experience applying job-related knowledge and skills with limited supervision.
- Intermediate professional experience applying job-related knowledge and skills with regular guidance.
- Foundational professional experience applying job-related knowledge and skills under close supervision.
- Limited professional experience through internships, temporary roles, or short-term assignments.
-
No professional work experience in a formal work environment.
Please briefly describe your professional work experience, including other internships. If you do not have this experience, please enter N/A.
05
Please select the response that best describes your hands-on experience installing and maintaining structured cabling systems (copper and/or fiber).
- I independently design, install, terminate, test, troubleshoot, and certify complex copper and fiber systems, and lead projects or train others.
- I regularly install, terminate, test, and troubleshoot cabling systems with minimal supervision.
- I assist with installations and basic terminations/testing under supervision.
- I have limited exposure or classroom knowledge only.
-
No experience.
Please select the response that best describes your experience terminating and testing fiber optic cabling (e.g., fusion splicing, OTDR testing, light loss testing).
- Extensive experience performing all tasks independently and interpreting test results for acceptance or troubleshooting.
- Moderate experience performing most tasks with occasional guidance.
- Basic experience assisting or observing.
- Awareness only/classroom knowledge only.
-
No experience.
Please select the response that best describes your networking hardware installation and support experience (switches, routers, patch panels, racks, UPS, etc.).
- Configure, install, and troubleshoot enterprise network hardware and infrastructure independently.
- Install and perform basic configuration and troubleshooting with limited support.
- Assist with physical installation only.
- Limited familiarity.
-
No experience.
Please select the response that best describes your level of proficiency with cable testing and diagnostic tools (e.g., Fluke testers, certifiers, tone/probe, OTDR).
- Expert – regularly use multiple tools and analyze results to diagnose complex issues.
- Proficient – use tools independently for standard testing.
- Basic – Minimal/limited or guided use or classroom knowledge only.
-
No experience.
Are you able and willing to safely move and transport up to 50 pounds of various materials and equipment?
- Yes
-
No
Are you able and willing to climb ladders and crawl on hands and knees to reach difficult locations?
- Yes
-
No
How did you learn of this employment opportunity?
- Indeed
- Direct Email Notification
- WSDOT social media (Twitter, Facebook, YouTube, etc)
- Career Fair
- Monster
- WorkSource
- Handshake
- AASHTO
- NACTO
- COMTO
- APWA
- "NOW HIRING" banner/sign
- Radio advertisement
- WSDOT Employment Site
- Careers.wa.gov
- governmentjobs.com
-
Other (specify below)
If You Selected 'Other' On The Previous Question, Please Specify How You Learned Of This Employment Opportunity In The Space Provided
- Required Question
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