IT Support Technician

Job Title: IT Support Technician

Experience: 2–3 Years
Location: Johar Town, Lahore
Shift Timings: 12:00 PM to 09:00 PM

Job Summary

We are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.

Key Responsibilities

• Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.
• Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.
• Troubleshoot software applications, operating systems, and network connectivity problems.
• Manage and monitor user accounts, email setups, and access permissions.
• Ensure timely logging, tracking, and resolution of IT support tickets.
• Maintain an updated inventory of IT assets and ensure proper documentation.
• Perform system updates, antivirus checks, and routine maintenance activities.
• Support the setup of projectors, video conferencing tools, and meeting room equipment.
• Coordinate with senior IT staff for network, server, or security-related escalations.
• Assist with backup routines, data recovery, and system security monitoring.
• Ensure IT policies, procedures, and security best practices are followed.
• Provide remote assistance to staff when required.
• Prepare and maintain technical documentation and user guides.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2–3 years of proven experience in IT support or technical assistance.
• Strong troubleshooting skills for Windows OS, MS Office, and basic networking.
• Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).
• Familiarity with helpdesk/ticketing systems.
• Knowledge of system backups, antivirus tools, and IT security practices.
• Excellent communication and problem-solving skills.
• Ability to manage tasks independently and prioritize urgent issues.

Job Type: Full-time

Application Question(s):

• What do you know about networking (LAN, WAN, IP, DNS, DHCP)?
• How much experience you have as a IT support specialist?
• What is your current salary?
• What is your expected salary?
• If selected how soon you can able to start?

Work Location: In person