IT Support Technician

Job Title: IT Support Technician (Field)

Location: Jeddah/Riyadh

Project Type: Large-scale IT rollout and operations support

Duration: 22 December 2025 – 26 January 2026

Work Arrangement: Onsite, full-time during rollout and operations

Role Summary

The IT Support Technician (Field) will provide hands-on, on-site technical support for end-user IT equipment during rollout and live operational phases. This role is execution-focused and requires strong troubleshooting skills in a fast-paced, venue-based environment.

Key Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals
• Deploy, configure, and test local and network printers
• Perform OS setup, user profile configuration, and basic software installations
• Troubleshoot hardware, software, and connectivity issues on-site
• Provide first-level user support and on-the-spot technical assistance
• Replace faulty equipment and coordinate repairs or swaps
• Maintain service tickets, checklists, and site sign-off documentation

Required Experience & Technical Skills

• 3+ years of experience in IT helpdesk, field support, or desktop support roles
• Strong working knowledge of Windows OS and standard office applications
• Hands-on experience supporting printers and peripherals
• Basic understanding of LAN, Wi-Fi, and IP addressing
• Strong communication skills and a customer-service mindset
• Must be available onsite, full-time for the entire project duration