IT Support Technician

Live and play in beautiful Chaffee County! Nestled in the heart of the Rocky Mountains, Chaffee County offers an exceptional lifestyle that blends natural beauty, outdoor adventure, and a tight-knit community.

Chaffee County's Information Technology Department seeks an IT Support Technician. The IT Support Technician is the first point of contact for the IT Service Desk, providing Tier 1 technical support and assistance to Chaffee County employees across multiple departments. Core duties include tasks such as installing computer hardware and software, troubleshooting and resolving issues that are reported through the IT ticketing system, escalation of priority issues, and other related tasks. Must have a high school diploma or equivalent and a valid driver’s license with an acceptable motor vehicle record. Industry certifications (CompTIA, ISC2, etc.) are preferred but not required.

To obtain the County Employment Application, visit www.chaffeecounty.org/Finance-and-HR-Employment-Opportunities. Submit the completed employment application, resume and letter of interest to careers@chaffeecounty.org.

POSITION SUMMARY:
The IT Support Technician is the first point of contact for the IT Service Desk, providing Tier 1 technical support and assistance to Chaffee County employees across multiple departments. Core duties include tasks such as installing computer hardware and software, troubleshooting, and resolving issues that are reported through the IT ticketing system, escalation of priority issues and other related tasks. Provide onsite meeting/event support, including setup and troubleshooting of conference room audio/visual equipment (monitors, projectors, microphones, speakers, and video conferencing systems) This position works Monday – Thursday, 8:30 am to 5:30 pm and Friday 9:00 am to 3:30 pm.

In the event of a local emergency due to an actual or threatened disaster, County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duty statements illustrate the job’s essential functions and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify, change, or add duties or essential functions of this job at any time, with or without advance notice.

• Serves as the primary point of contact for users seeking technical support, utilizing the internal IT ticketing system.
• Assists with triage of support requests within the IT department.
• Interacts with users in-person, over phone, chat, and video conferencing tools on new and existing tickets.
• Supports the users and systems through remote access or on-site visits.
• Performs troubleshooting through diagnostic techniques and asks pertinent questions.
• Installs, configures and maintains software and hardware components of computer and network systems.
• Assists with technical documentation upkeep and maintenance.
• Maintain IT inventory.
• Supports meeting/events and conference rooms by setting up, operating, and troubleshooting A/V equipment, including displays, projectors, audio systems, and video conferencing platforms (Zoom, Teams, etc.)
• Performs monthly site surveys to evaluate technology, equipment condition, and operational needs; report findings to IT Director.
• Maintain key performance indicators (KPI) expectations as set forth by the IT Director.
• Occasional in-county and regional travel as necessary, using County vehicle.
• Performs other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Interest in developing progressive professional experience and skills in the technology field.
• Ability to read, write, speak, and understand the English language.
• Skills in multi-tasking and effective prioritization, triage, and follow-through to resolution.
• Excellent customer service skills and team-focused attitude.
• Thorough attention to detail.
• Ability to solve problems creatively.
• Ability to work under pressure and within time constraints.
• Strong analytical and diagnostic skills.
• Strong communication skills, both orally and in writing.
• Ability to operate automobiles and light trucks.
• Ability to operate keyboard, computer, mobile device, telephone, copy and fax machine, and other related office equipment.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• 1 year of experience with current computer technologies.
• Valid motor vehicle driver’s license with acceptable motor vehicle record.

PREFERRED EDUCATION AND EXPERIENCE:

• Industry Certifications (CompTIA, ISC2, etc.)

PHYSICAL REQUIREMENTS:

• Ability to lift 50 lbs and move frequently and within small spaces.
• Ability to conduct activities involving substantial standing, sitting and walking on a daily basis.
• Ability to grasp and manipulate keyboard, computer, mobile device, standard office equipment, hand tools, and similar other tools and materials.
• Ability to conduct activities involving stooping, kneeling/bending, crouching, twisting, and reaching on a moderate basis.
• Ability to participate in routine conversation in person or via telephone and distinguish telephone, printer, computer, and other auditory tones.
• Ability to distinguish small objects at near and far distances in bright or low light conditions.
• Ability to distinguish depth and see objects in a wide field of vision.
• Operate a motor vehicle for local and regional travel.

ENVIRONMENTAL CONDITIONS:

Most of this position’s duties are performed indoors or in a protected environment. The employee may be exposed to noise, mechanical and electrical, and other related hazards associated with an office environment. Some outdoor activity may be necessary, with possible exposure to weather and associated risks. Occasional in-county and regional travel is required. EQUAL OPPORTUNITY EMPLOYER

Pay: $21.95 - $26.88 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Work Location: In person