IT Support Technician

COMMUNITY ACTION AGENCY OF COLUMBIANA COUNTY

JOB DESCRIPTION

The mission of CAA is to strengthen the community, foster well-being, and promote self-sufficiency.

POSITION: IT Support Technician

DEPARTMENT: Administration

SUPERVISOR: IT Director

• JOB SUMMARY: Provide general technical support for all agency computers and other IT related hardware/software
• SPECIFIC DUTIES:
• Provide Helpdesk computer and phone support to all agency employees including EMR and EHR.
• Install computer hardware, software, and phone equipment as needed.
• Other duties as assigned
• REQUIRED JOB QUALIFICATIONS:
• Associates Degree in IT or related field OR equivalent technical certification(s)
• At least two years of computer work experience
• Specific IT training and/or certification(s) in Windows Server, SQL Server, and Exchange Server preferred
• ADDITIONAL REQUIREMENTS AND CONDITIONS OF EMPLOYMENT:
• Knowledge of computer equipment, Microsoft Windows Desktop/Server software, Administrative/Communication Tools (Active Directory, Exchange, Print servers, Remote Desktop)
• Working knowledge of TCP/IP networking
• Demonstrated technical troubleshooting skills
• Ability to accurately carry out required tasks in a timely manner
• Willing to work flexible hours if necessary
• Ability to schedule and use available time effectively
• Ability to follow oral and written instructions
• Ability to work with minimal supervision
• Travel when necessary to fulfill the corporation’s needs
• Must be bondable
• Other duties as assigned
• PHYSICAL REQUIREMENTS:
• Ability to work in a fast-paced and often high-stress environment as well as the ability to adapt quickly to workload changes
• Ability to deal with inside and outside clientele and vendors in a diplomatic and courteous manner while assuring adherence to CAA policies/procedures
• Above average oral, reading and writing skills to accurately operate a computer, perform necessary documentation and effectively communicate with staff, clients, customers, business partners, other CAA departments and visitors
• Ability to lift/carry up to 25 pounds.
• Ability to push, pull, carry, lift, bend, twist, reach, sit, stand for lengthy periods of time; ability to walk for extended periods of time.
• WORKING CONDITIONS:
• Various noises associated with a busy clinical setting
• Numerous interruptions
• Constantly changing medical environment
• Ability to work at varying locations and with varying staff members as assigned
• Ability to remain calm and cheerful under stressful working conditions
• Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment
• Exposure to chemicals and substances common to an office setting

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Windows Desktop/Server/Active Directory/Exchange: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person