IT Support Technician

At Frontier Energy, we’re more than just engineers and professionals—we’re a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.

We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.

Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that’s shaping the future of energy while leaving a positive impact on the world.

The IT Support Technician provides entry‑level technical support to Frontier Energy staff, assisting with basic hardware, software, and access issues. This role supports the organization’s technology environment by handling routine support requests, assisting with technology asset management, and maintaining accurate documentation. The position operates under close guidance from senior IT staff and is designed to build foundational IT support and customer service skills.

Key Responsibilities

• Provide basic in‑person and remote technical support to internal staff following established procedures
• Diagnose and resolve routine hardware, software, and access issues using documented solutions
• Accurately log, update, and close support tickets in the IT ticketing system
• Escalate complex or unresolved issues to senior IT staff according to defined protocols Assist with technology asset management, including device setup, shipping, receiving, and inventory tracking
• Document troubleshooting steps and solutions to support the internal knowledge base Follow IT security policies and best practices
• Assist with special projects and administrative IT tasks as assigned

Required Skills

• High School Diploma or GED required
• 0–2 years of entry‑level IT support, help desk, or technical customer service experience (professional, academic, or internship)
• Basic understanding of computer hardware, operating systems, and common productivity software
• Exposure to Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint
• Strong written and verbal communication skills
• Ability to follow instructions, accept feedback, and work effectively as part of a team
• Ability to lift up to 50 lbs

Preferred Skills Description

• Coursework, certification, or training in information technology or computer systems
• Prior experience working in a ticket‑based support environment
• Familiarity with basic troubleshooting methodologies
• Interest in pursuing long‑term growth in IT support or technology operations