IT Support Technician

Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a growing organization.

We’re looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.

In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

Job-Specific Responsibilities & Duties:

• Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
• Interacting with end users to independently resolve problems concerning system function
• Installing/configuring/maintaining enterprise software
• PC configuration and regular maintenance of PCs
• Update customers regularly on ongoing trouble tickets
• Creating/modifying documentation for new and changing processes
• Establish, build, and maintain good working client relationships

Experience with the following technologies is a plus:

• Microsoft Exchange
• Microsoft IIS
• SQL Server
• Citrix Xenapp/XenDesktop
• PowerShell
• Enterprise Antivirus
• Enterprise Spam Filters
• Enterprise level Firewalls
• DNS
• Collaboration software (Zoom, Teams, etc.)
• Switching and routing infrastructure

Qualifications & Interpersonal Skills:

• Bachelor’s degree or equivalent work experience in a related position
• Strong technical skills in addition to desktop and server administration experience
• Proficiency in Windows-based operating systems and MS Office
• Exceptional multi-tasking and organizational skills
• Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments
• Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence

Work Schedule & Benefits:

• Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH)
• Performance-based bonus plan
• Complete benefits package including medical, dental, vision, and life insurances
• 401(k) with company match
• Vacation and holiday pay
• Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. The companies we serve (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) are comprised of a network of 3,000+ trucks and 270+ terminals primarily located across the Midwest, South, and Northeast.

We are a company that is diversified, independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.