IT Support Technician - 2nd Shift

About the role:

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What’s in it for you:

• $17.00/hr - $26.00/hr base salary and benefits package
• Reimbursement for continuous education and technical training
• Be a part of a company with a history of investing in people and technology
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT

What you’ll be doing:

• Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
• Performing PC repairs, upgrades and reimaging on Desktops and Dell Laptop systems
• Setting up new workstations and relocating existing ones (light bending/lifting required)
• Utilizing ServiceNow/SCCM to manage inbound support requests and software upgrades/rollouts
• When on-call, responding to after-hours calls from employees regarding technical issues
• Regular travel between 4 TQL Cincinnati locations providing on-site support and office moves

What you need:

• Available to work Monday - Friday 12pm to 9pm EST
• PC and Network knowledge/experience required
• IT-related college degree or comparable professional experience required
• Exceptional customer service skills and a passion for helping others
• Ability to multitask in a fast-paced environment with changing priorities
• Knowledge of Microsoft Office 2016 / Office 365 and Windows 11 is a plus
• A+ and/or Microsoft Certification highly preferred

Where you’ll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.