IT Support Technician - Contract - Onsite

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.

Responsibilities and Duties

Initial system configuration of computers, peripheral equipment, and softwar

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Develops standard guidelines to be used for self-help and/or responding to customer request
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Respond to tickets in accordance with established guideline
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Record, track, and document the help desk request problem solving process including actions taken through to the final resolutio
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Respond in timely manner to requests and issue
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Repair and replace equipment as neede
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Provide onsite and remote support to end user
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Elevates and coordinates out of scope technical issue
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Assesses needs and recommends hardware or software to meet end user need
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Enters purchase requisitions as necessar
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Desired Attributes and Experience

Customer service mentalit

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Strong organizational and time management skill
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Excellent verbal and written communication skill
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Strong interpersonal skill
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Reliabl
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Advanced understanding of computers, networks and softwar
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Experience using MS Office applications: Word, Excel, Outlook, TEAM
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High attention to detai
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Ability and willingness to work in a collaborative team environmen
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Ability and willingness to quickly learn new technology and softwar
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Ability to lift 35 lbs
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Education and Experience:

3 years of related experience and an Associate's degree or a comparable combination of education and experience

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Must be able to commute to Bingen, WA. Position is an on-site role.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.