IT Support Technician - Help Desk

For School Year 2025-2026

261- Work Day Calendar

Hourly Pay Rate: $24.37+ (Salary placement is based on experience.)

Click on the following link to view the full pay range on the ESP Salary Schedule: https://www.hsd2.org/our-district/financial-transparency

Job Summary

Maintain, repair, and install District technology hardware, peripherals, and classroom technology in accordance with District standards for efficiency, compatibility, and security. Assist in troubleshooting productivity applications, network, e-mail connections, and operating systems. Maintain accurate equipment inventories and asset records within the District's asset management system.

Essential Duties And Responsibilities

• Troubleshoot and resolve operating system and District application software problems.
• Install and configure District software applications, deploy images on Windows/Mac/Chrome/iOS devices, and perform basic device management tasks in Microsoft Intune.
• Troubleshoot interactive flat panels, interactive boards, document cameras, printers, phones, and other equipment that interfaces with District computers.
• Assist in maintaining District network, e-mail, and Internet connections.
• Retrieve and deliver District computer equipment for installation, maintenance, or repair.
• Interface with vendors and manage systems to maintain adequate inventory of parts, computers, and peripherals; maintain accurate repair, maintenance, and asset records within the District's asset management system.
• Provide technical and audiovisual support for Board of Education meetings and other District events as assigned, ensuring equipment and connectivity function reliably before and during sessions.
• Perform other duties as assigned.
  
  

Education, Training And Experience

• High school diploma or equivalent, plus specialized advanced courses equivalent to two years of college in technology.
• Associate degree in Information Technology; A+ Certification and Network+ Certification preferred at hire.
• Over three years of experience as a help desk or desktop technician in computer hardware, Windows, macOS, ChromeOS, and iOS operating systems, computer applications/software, and asset/inventory management systems.
• Experience with device management platforms such as Microsoft Intune is preferred.
• Basic computer, electronic, technical, math, writing, and communication skills.
• Knowledge of computer software and hardware installation and maintenance; operating knowledge of Windows, macOS, ChromeOS, and iOS systems and electronics/test equipment required for hire.
• Basic familiarity with device management systems such as Microsoft Intune for enrollment, compliance, and remote management tasks.
• Experience using asset management systems (e.g., Destiny, IncidentIQ, or equivalent).
• Understanding of inventory control processes and data accuracy standards.
• Ability to manage multiple technology assets across sites and maintain detailed records in accordance with District procedures.
• Ability to promote and follow Board of Education Coherent Governance Policies, District Policies and building and department procedures; communicate, interact, and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the appropriate administrator.
• Ability to set up and support presentation and audiovisual systems for meetings or events preferred.
• Criminal background check and District fingerprinting required.
  
  

Note: Applicants who upload a copy of their transcripts or certifications to their application may choose to redact any dates included on the transcripts or certifications, including date of birth and dates of attendance/graduation/completion. An un-redacted copy will be requested if an employment offer is extended. In addition, submitted resumés may also exclude dates of attendance or graduation for high school and/or post-secondary education.

Application Procedure

Click on the red "Apply" button to complete an online application, you must apply to each position that is of interest to you.

FLSA: Non-Exempt