IT Support Technician - I

VECA Electric & Technologies has an opening for a Level 1 IT Support Technician. The Level 1 IT Support Technician serves as the first point of contact for technical support, providing basic troubleshooting and assistance to end users. This role focuses on resolving common hardware, software, and access issues while delivering excellent customer service and escalating more complex problems to higher-level IT staff.

VECA is one of the largest electrical subcontractors in the Pacific Northwest. We have deep roots in the area that are built on long-term relationships that we’ve cultivated with trust and integrity. We believe that true success comes from being able to work together collaboratively for the greater good. Our craftsmanship and unparalleled service are what differentiates us from our competitors regardless of project size.

VECA is full of great people - that’s what makes us a unique company. Our belief in the success of individuals is a core value that allows us to achieve outstanding results. We are confident that given the opportunity, every person will achieve great things. Each individual has a unique set of strengths. By using those strengths in your own personal way, you will solve problems and experience an enriched life. Our job is to help you believe in your potential, and to provide opportunities to step into the role that uses your potential – for your own benefit and for the benefit of VECA.

Key Responsibilities

• Act as the first point of contact for IT support requests via phone, email, chat, or ticketing system
• Diagnose and resolve basic hardware, software, and connectivity issues
• Assist users with login issues, password resets, and account access
• Set up, configure, and deploy workstations, laptops, peripherals, and mobile devices
• Install and support standard business software and applications
• Document all incidents, requests, and resolutions accurately in the ticketing system
• Follow standard operating procedures and troubleshooting guides
• Escalate unresolved or complex issues to Level 2 or Level 3 support teams
• Assist with employee onboarding and offboarding tasks
• Maintain IT inventory and track assigned equipment

Required Qualifications

• High school diploma or equivalent (associate’s degree in IT or related field preferred)
• 0–2 years of experience in an IT support, help desk, or customer service role
• Working knowledge of Windows OS. macOS experience a plus
• Familiarity with common office applications (Microsoft 365, email, web browsers)
• Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP)

Preferred Qualifications

• CompTIA A+ or similar entry-level IT certification
• Experience with ticketing systems and remote support tools
• Exposure to mobile device support (iOS, Android)

Skills & Competencies

• Strong customer service and communication skills
• Ability to follow documented processes and procedures
• Basic troubleshooting and problem-solving skills
• Willingness to learn and develop technical skills
• Good time management and ability to prioritize tasks
• Reliable, detail-oriented, and team-focused

Work Environment

• Office-based, business hours M-F
• May require occasional after-hours or on-call support
• Some lifting of equipment (e.g., monitors, PCs) may be required

Compensation & Benefits:

• Industry Leading Compensation: $30 - $36 per hour DOE
• Medical/Dental/Vision plan active the month following start date
• 401(k)
• Flexible Spending Account
• Paid Time Off starting at 18 days; accrued weekly and available after 90 days employment
• Employee Assistance Program

VECA Electric & Technologies, LLC is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. We make a special effort to include minorities, women, disabled and veteran candidates in our employment selection pools. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or national origin.

This position will be conditioned upon satisfactory completion of a post-offer drug and alcohol test and the results of a background check.

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• macOS: 1 year (Preferred)
• Microsoft 365: 1 year (Required)
• Remote access software: 1 year (Preferred)

Work Location: Hybrid remote in Seattle, WA 98108