IT Support Technician - I

IT Support Technician I (Tech 1)

Job Overview

Peak IT is looking for a reliable and customer-focused Tech 1 Support Technician to join our growing team. This position is ideal for someone who enjoys technology, problem-solving, and helping others in a fast-paced environment.

The Tech 1 role provides first-level IT support for end users, including troubleshooting hardware, software, Microsoft 365, printers, and basic network issues.

Responsibilities

• Provide basic technical support to users remotely and onsite
• Troubleshoot computers, printers, email, and connectivity issues
• Set up workstations, user accounts, and equipment
• Document and manage support tickets
• Escalate advanced issues to senior technicians
• Deliver professional and friendly customer service

Qualifications

• Basic knowledge of Windows and Microsoft 365
• Strong communication and customer service skills
• Ability to multitask and stay organized
• Willingness to learn and grow in IT
• Prior IT or customer service experience preferred

Preferred (Not Required)

• CompTIA A+ certification
• Experience with ticketing systems or remote support tools
• Familiarity with networking concept
• Familiarity with AutoTask

Benefits

• Opportunities for growth and training
• Team-oriented environment
• Hands-on experience with multiple technologies

Pay: DOE
Schedule: Full-time
Location: Roseburg, OR

To apply, please send your resume and a brief introduction.

Pay: $20.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person