IT Support Technician (L1–L4)

Description:

IT Support Technician (L1–L4)
Muskegon, MI (On-site)

Full Job Description

Are you passionate about helping people and solving problems? Do you enjoy working with others and supporting a variety of businesses?

Shoreline is seeking a talented IT Support Technician to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies.

You’ll gain experience across:

• IT infrastructure
• Telecommunications
• Sensors and security systems (doors, cameras)
• Audio and video systems
• And more

Job Overview

Provide Level 1–4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.

Key Responsibilities

• Deliver remote and onsite IT support
• Manage and maintain client infrastructure
• Troubleshoot hardware, software, and network issues
• Assist with system migrations and deployments
• Ensure optimal system performance and customer satisfaction

Requirements

Technical Skills:

• Server and network management experience
• Workstation and server migrations
• Windows OS support (Windows 7–11 required)
• Windows Server (2016–2025 preferred)

Networking Knowledge:

• Firewalls (DNAT, port forwarding, WAN/LAN, VLANs)
• Switches (VLANs, OSI model understanding)
• Access points (including point-to-point systems)
• Cisco or Ubiquiti/UniFi experience (certifications a plus)

Soft Skills:

• Excellent communication skills
• Friendly and personable demeanor
• Strong organizational skills
• High attention to detail and memory retention
• Customer-focused and calm under pressure
• Strong work ethic and commitment to quality

Additional Requirements:

• Ability to use power tools
• Willingness to travel as needed

Preferred Experience

Experience in any of the following is a plus:

• Managed Service Provider (MSP) environment
• Point of Sale (POS) systems
  • Retail (grocery, convenience stores, petroleum)
  • Restaurants
• Medical or dental software
• Manufacturing or industrial systems
• CRM, ERP, or MRP systems
• Microsoft SQL Server
• VMware or Hyper-V
• Wireshark and Linux command line

Compensation

• Salary: $40,000 – $60,000 per year
  (Based on experience, skills, and certifications)

Benefits

• Paid time off
• Flexible hours
• Tools and technology provided
• Company vehicle and gas
• Meals and lodging covered for out-of-area work

Job Type

Full-time

Requirements:

Experience Requirements

• MSP experience: 1 year (Preferred)
• General technology experience: 1 year (Preferred)

Location Requirements

• Must be able to commute to Muskegon, MI (49444)
• Must be willing to relocate before starting if not local

Additional Preferences

Preference will be given to candidates with:

• Clean background (no prior convictions or felonies)
• Military service (especially with active security clearance)
• Clean driving record
• 3+ professional references