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IT Support Technician - Orlando, FL
IT Support Technician
Orlando, FL
Orlando, FL
Applications will be accepted on an ongoing basis.
ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
- Provide IT helpdesk support (Tier 1) for end-users on-site and remotely and via email, phone, and chat
- Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
- Create and maintain user accounts, including password reset and access management
- Document common issues, solutions, and procedures to expand team knowledge
- Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
- Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best practices
- Provide on-call support after hours, as required, to support critical operations
Required Skills and Qualifications
- Active Top Secret Security Clearance with SSBI
- Minimum one (1) year of experience in an IT help-desk environment
- Ability to assess, triage, and resolve common technical issues
- Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
- Strong customer service skills, with the ability to interact with both internal and external customers
- Strong communication skills, both oral and written
- Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date
Desired Skills and Qualifications
- Associate's degree in Information Technology related field
- Experience providing support in an environment with multiple isolated networks
- Experience supporting a Microsoft Windows-based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)
- Experience supporting Linux (RHEL, Ubuntu) workstations and servers
- Experience administering Microsoft Office365
- Experience creating and maintaining VMs in VMWare ESXi/vCenter
- Experience performing switch port changes or basic network switch configuration
- Experience using IT Service Management tracking software
- Hardware repair certification (such as Dell TechDirect)
Physical Requirements
- Ability to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware support.
Work Environment
This position is 100% on‑site in a secure facility. IT Support Technicians will regularly operate within a fast‑paced technical environment that includes:
- Multiple isolated enclaves.
- VMware virtualized infrastructure
- Windows and Linux mixed‑OS environments
- Enterprise endpoints, printers, scanners, VoIP & Video Teleconferencing (VTC)
- Strict adherence to security controls and access protocols
Salary Range: $78,853 - $123,219
ICR offers a comprehensive benefits package that includes:
- Company equity
- Retirement plan
- Company‑paid health care benefits
- Flexible paid time off
- Eligibility for performance‑based raises and bonuses
ICR, Inc. considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work and/or military experience, education, training, certifications and work location.
ICR is proud to be an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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