IT Supporter

Do you have a strong technical expertise combined with empathetic interpersonal skills? Can you take responsibility for providing support, troubleshooting, and administrative tasks while driving innovation, automation, and promoting digital transformation initiatives? Are you ready to become part of an international company with a culturally diverse workforce – then this could be your next big step!

Job description

Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become first choice by challenging status quo with our original solutions. We are thus on the lookout for a colleague who can identify with Monjasa’s values and is capable of building strong relations both internally and externally.

As a new IT Supporter in Dubai, you will have the opportunity to collaborate with colleagues around the world and ensure the quality of the group’s operations.

In addition, you will drive innovation in IT support by staffing helpdesk functions, improving the user experience through dynamic problem-solving, and rethinking the department's processes by implementing future-proof solutions and leveraging technology-driven methods to streamline workflows, optimise productivity, and promote digital transformation.

“Taking a proactive role in optimising work processes by delivering outstanding support and developing effective solutions with Microsoft Power Platform and generative AI tools. You will work closely with different departments to provide daily support and automate workflows -- and you will see the results of your work every day. Moreover, you will enhance your Microsoft 365 and automation expertise in Monjasa's inclusive and dynamic environment. If you are curious, customer-focused, and ready to create solutions, we'd like to hear from you," says IT Support Lead, Billy Andrew Platon.

Areas of focus

• Build and implement smart solutions using Microsoft Power Platform and Gen AI tools.
• Identify and execute automation opportunities to reduce manual processes, collaborating closely with business teams.
• Provide hands-on IT support for colleagues, including workstations, equipment, and networks.
• Manage the on/offboarding process for employees.
• Oversee purchasing and management of IT assets.
• Keep the documentation up to date

Your professional skills

• Preferably have 3 years of experience from a similar position
• ITIL, AI, and other IT-related certification is a plus
• Support foundation:

-Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.).

-Generative AI tools (Copilot, ChatGPT, Claude, etc.)

-Microsoft Ecosystem (SharePoint, Teams, OneDrive, etc.)

-Windows 11

-Jira Helpdesk

• Fluent in English (written/oral), and any other language is a plus

Your personal skills

• Supportive attitude towards tasks and colleagues
• Detail-oriented with a structured approach to tasks
• Independent, proactive, and solution-oriented
• Ability to prioritize tasks in a dynamic, fast-paced environment
• Able to work independently and make decisions whilst remaining team orientated
• Demonstrates adaptability and eagerness to learn, embracing new challenges