IT System Engineer

The Role
The key deliverables of a IT System Engineer are to provide implementation and technical support services to various IT projects. The System Engineer must possess excellent verbal and written communication skills as well as good analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.

• Excellent knowledge in Windows Servers, Active Directory, DNS and DHCP
• Hands-on experience in VMware and Hyper-V virtualization infrastructure
• Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).

• Take ownership of incidents or requests allocated to them or their relevant ticket queue and professionally manage them through to resolution or escalation.

• Ask targeted questions and apply accurate troubleshooting.

• Contribute fully as an active team member and ensure personal and team objectives are achieved.

• Collaborate with other teams to maintain standards and functionality.

• Maintain a professional relationship with clients and peers,

• Utilize excellent customer service skills and exceed customers’ expectations.

• Report potential client facing risks.

• Report customer feedback and potential product request.

• Undertake any other tasks as assigned by management.

• Availability during your shift hours (which may incur shift & desk rotation).

• Troubleshoot, maintain and support a wide range of IT systems.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Experience:

• IT Technical Support: 2 years (Required)

License/Certification:

• Microsoft Solutions Certification (Required)

Work Location: In person