IT Systems Analyst

Summary

The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on-going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades. This position will perform on-call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Troubleshoot issues and outages as it pertains to systems availability for employees
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Responsible for capacity, storage planning, and database performance
• Diagnosing and resolving hardware, software, networking, and system issues when they arise
• Improving skills according to industry demands and best practices
• Monitor the system daily and respond immediately to security or usability concerns
• Respond to and resolve help desk requests
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Work with Director of IT to complete projects and assignments
• Administer infrastructure, including firewalls, databases, malware protection software and other processes
• Ensures all work is within HIPAA and 42CFR guidelines as it relates to systems deployment and upkeep
• Provide off-hours assistance due to facility service interruption
• Participate in on-call coverage rotation
• Work with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues
• Install and test computer-related equipment
• Sustaining network integrity, server deployment, and security
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience

• BA in Information Technology, Computer Science or a related discipline preferred; high school diploma required
• At least 3 years of experience in IT support, infrastructure, or security analyst roles
• Experience administering server-side technology and networked computing systems
• Strong understanding of WAN/LAN topologies
• Excellent critical thinking and problem-solving skills
• Ability to prioritize a wide range of workloads with critical deadlines
• Project management organizational and planning skills
• Previous experience in help desk environments
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Excellent communication skills
• Ability to adapt to changing systems and technologies used within the organization
• Strong understanding of Microsoft server operating systems
• Extensive knowledge in group policy management
• Knowledge in Linux / Unix systems a plus
• Strong understanding of HIPAA requirements
• Firm understanding or practice in cloud computing and hosting

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings