IT Systems Analyst

WHISHA MISSION
To enhance and accelerate the transition of coffee from a commodity product to a specialty item.

POSITION
IT Business Analyst

JOB SUMMARY
This IT Business Analyst supports the IT Manager in maintaining and optimizing Whisha’s business processes and systems. As a rapidly growing company, Whisha offers a fast paced working environment with business processes and technology systems changing frequently to account for new market expansions, increasing transaction volumes, and evolving business requirements. The IT Business Analyst will serve as the glue between the IT department and core business departments (i.e. Finance, Operations, Procurement, etc.) and will focus on supporting the business in addressing technical issues impacting day to day operations, documenting best practices, communicating changes to business stakeholders, and designing new solutions for the future. This role is an entry level position, with a clear path to future leadership opportunities within Whisha IT

A hybrid work schedule available out of Greenbrae, CA, after 3 month trial period.

RESPONSIBILITIES
● Work directly with business stakeholders and Whisha systems to proactively identify and resolve IT-related issues in a timely manner.
● Create and maintain regular, pro-active communication streams with other departments to
drive change within the business.
● Work with business stakeholders to define requirements for new tools and solutions.
● Support testing and training efforts related to new technology implementations.
● Define and communicate implementation milestones with the IT Project Manager.
● Create and update SOP documentation for processes, solutions, and troubleshooting steps for
future reference.
● Create and maintain dashboards with pre-defined KPIs for identified business needs.

REQUIRED SKILLS/ABILITIES
● High school diploma or GED required; College degree preferred.
● Experience and interest in working with technology systems.
● Experience working with Microsoft Excel and/or Google Sheets; SQL experience preferred.
● Ability to work independently while following company IT guidelines and best practices.Whisha: 31 Industrial Way, Greenbrae, CA 94904
● Strong problem-solving and analytical skills with ability to troubleshoot technical issues logically
and effectively.
● Attention to detail and strong organizational skills.
● Excellent interpersonal and communication skills.
● Strong willingness to learn new concepts and technologies.

PREFERRED EXPERIENCE
● Experience building dashboards in Snowflake.
● Experience working with Airtable.
● Experience with technology implementations (e.g. ERP migrations)
● Experience with EDI systems.

SHIFT
● 8:00am – 5:00pm
● Monday – Friday in Greenbrae, CA
● Hybrid Schedule available out of Greenbrae, CA after 3 month trial period

REPORTING STRUCTURE
● Reports to the IT Manager.

COMPENSATION RANGE & BENEFITS
● $70,500k / year
● Health Insurance (Medical, Dental, Vision)
● 401K

Pay: $70,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you require a visa sponsorship now or in the future?

Experience:

• IT: 1 year (Required)

Ability to Commute:

• Greenbrae, CA 94904 (Required)

Work Location: In person