IT Systems Engineer - Devoted Technology Services

About Devoted Technology Services

Devoted Technology Services is the IT Division of Merrell Bros., Inc. We deliver proactive, secure, and scalable technology solutions tailored to the unique needs of small and mid-sized businesses across Central and North Central Indiana. From managed IT and cybersecurity to cloud solutions and VoIP, we empower our clients to focus on growth while we handle the tech. We also consult and support internal operations across all Merrell Bros., Inc. divisions—including Business IT, A/V systems, DevOps, and Operational Technology (OT).

We’re known for our exceptional customer service, community involvement, and proactive approach to preventing problems before they arise. If you enjoy variety, learning new skills, and working in an environment where your voice matters, Merrell Bros. & Devoted Technology Services is the right fit.

Position Overview

We are seeking a dedicated and versatile IT Systems Engineer to join our growing team at our office located in Kokomo, IN. This mid-level role is ideal for someone who thrives in a dynamic environment, enjoys solving complex technical challenges, and values meaningful client and team relationships. This is an on-site position that offers the opportunity to work closely with team members, internal departments, and clients to solve technical challenges and deliver exceptional service. We’re looking for a self-starter with strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality solutions.

Key Responsibilities

Strong work ethic and dedication to delivering quality solutions.
Conduct research to find thoughtful and reliable solutions to complex technical problems.
Communicate with clients and users promptly, respectfully, and relevantly.
Document work in the ticket system quickly and with clear detail.
Create user guides and system configurations within the documentation management system.
Contribute ideas within teams to meet user needs strategically and efficiently.
Troubleshoot technical issues and train end-users to identify and communicate their needs.
Show willingness to learn new skills and stay committed to continuous improvement.

Qualifications

Related Degree in business information technology or 3-5 years of experience in a related field.
Self-starter with the ability to pursue unique or strategic solutions.
Demonstrated troubleshooting technique.
Strong emphasis on communication skills, verbal and written, to both technical and non-technical users, and ability to communicate with any position within a company org chart (Executive to Frontline)
Client-focused with an ability to nurture relationships with teammates and those we serve.
Related CompTIA, ISC2, Microsoft, or Google certifications are desirable but not required.
Experience with Microsoft Entra, Microsoft 365, Google Workspace, helpdesk operations, network operations, DevOps, and Cyber Security is desirable but not required.