IT Systems Support Intern

\nEducation: At a minimum, currently in High School
\nExperience: Currently or has attended information technology related curriculum.

Assist with the maintenance, troubleshooting, and optimization of computer systems. Some of the tasks may include software installation, system updates, and user support, contributing to the overall efficiency and security of the organization's IT infrastructure.

Interns hired for this position will gain valuable hands-on experience in supporting IT departments.

Position Qualifications/Education

List the essential job functions of this position.

Imaging Windows 11 on brand new machines
Configure Windows 11 for users being upgraded
Asset Management
- New machines
- Machines that come back from users
- Other Chicago asset tagging as assigned
- Assets from recycling from Chicago, WDC and regional offices
Mobile Device recycling
- Confirm find my iPhone turned off
- Confirm device wiped
- Record model number and space
- Get shipping labels from Lynx Buyback
- Package and ship phones for employess
Security Checks
- Windows update, run report in KACE
- Security Awareness Training data (pull reports, phish prone)
- Browser extensions in Defender
  - Providing list of machines most critical extensions need to be removed from
Bosch PTT testing
- Work with Jon to test all microphones and central units
- Update laptops with latest windows update
Other duties as assigned.