IT Systems Support Specialist

SUMMARY

The IT Systems Support Specialist provides direct technical support to end users across the organization, ensuring secure and efficient access to systems and data. This role is responsible for managing user accounts, enforcing security protocols, protecting sensitive information, and maintaining hardware and software infrastructure. This position also delivers hands-on support for device setup, troubleshooting, and user training, while coordinating with vendors and Managed Services Provider (MSP) for network administration. This position is responsible for maintaining compliance with IT policies and procedures, and data protection standards by performing the following duties.

• Maintains and updates software applications and operating systems as required.
• Coordinates with Managed Service Provider (MSP) for network administration and assignment of end user IT tickets.
• Manages user accounts, permissions, and access controls across systems and applications.
• Configures, installs and maintains hardware and equipment including but not limited to phones, desktops, printers, laptops, monitors, audio/video, and mobile devices.
• Establishes and maintains network users, user environment, active directories, security, and role-based permissions.
• Stays current with evolving end user needs and system requirements for software, hardware, and IT industry standards.
• Manages the relationship of all IT vendors, service providers and MSP.
• Maintains accurate inventory of all IT assets, both purchases and disposals.
• Ensures timely maintenance and upgrades of devices, software applications and operating systems.
• Provides training and guidance to staff on secure and effective use of technology.
• Creates and maintains IT Department related policies and procedures, including the business continuity and disaster recovery plan.
• Conducts regular backups and ensures disaster recovery protocols are in place and tested.
• Monitors system performance and proactively addresses potential issues.
• Responds to MSP help desk tickets and provides timely resolution and communication.
• Provides software training to all employees as necessary.
• Maintains confidentiality and complies with HIPAA rules and regulations.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.

EDUCATION and/or EXPERIENCE

Associate's degree from two-year college or university; and two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Has advanced skills in working with hardware, software, support, and management of computer systems and can adapt extremely well to newer applications. Has advanced skills working with programming and networking computer software and systems.

We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan. To apply for this position, please submit a cover letter and resume. We are an Equal Opportunity Employer.

IN-PERSON POSITION