IT Tech

Job Title: IT Tech

Salary: Per ACT 93 Agreement

Reports to: Director of Technology

Hours: 8:00-4:00, Monday-Friday

Building: District wide

Job Category: Administrative

Date Posted: April 10, 2026

PRIMARY PURPOSE:

The IT Tech’s primary responsibility will be to assist in supporting the configuration, installation, maintenance, and repair of school district computers, printers, peripheral devices and audio visual equipment. The candidate must possess strong communication skills, attention to detail, and a high level of organization, along with a willingness to work closely with staff and administration. This position supports the day-to-day technology needs of the district, with a focus on providing timely and effective support in both classroom and administrative environments.

DUTIES AND RESPONSIBILITIES:

• Provide ongoing support of district applications and systems software
• Assist in the implementation and deployment of district technology systems and tools
• Provide technical support for hardware, software, and classroom technology issues
• Troubleshoot and resolve Help Desk tickets in a timely and professional manner
• Support district devices including desktops, laptops, Chromebooks, printers, and peripherals
• Assist with audio visual and classroom technology setup and support
• Perform basic device repair and maintenance
• Assist with network-related tasks including basic connectivity troubleshooting and cable installation

SECONDARY RESPONSIBILITIES:

• Utilize the Scranton School District Help Desk system to track support requests and provide basic training to staff
• Maintain accurate records related to work performed, inventory, and asset management
• Assist with technology deployments and district-wide initiatives
• Follow all district policies and procedures related to technology use, security, and inventory control

ADDITIONAL SKILLS, KNOWLEDGE AND ATTITUDE:

• Certification in Computer Sciences / Network Engineering or industry certifications
• Prior experience in computer support or related field preferred
• Experience with Google Workspace for Education (Gmail, Drive, Docs, Sheets, Classroom) preferred
• Experience with device troubleshooting and repair, including Chromebooks and laptops, preferred
• Strong attention to detail and problem-solving skills
• Ability to work independently and manage assigned tasks without constant supervision
• Excellent interpersonal and communication skills with a focus on customer service
• Ability to be flexible and responsive to the needs of end users across multiple buildings
• Ability to work both independently and as part of a team
• Ability to work under deadlines and manage multiple priorities
• Reliable transportation required

PHYSICAL DEMANDS:

• Ability to reach above and below the waist
• Ability to use fingers to pick, feel and grasp objects.
• Some stooping, bending and twisting of the body required.
• Ability to lift and/or carry supplies and/or papers weighing no more than 40 lbs.
• Ability to sit, stand, walk or move throughout the building and/or office, often for extended periods of the workday.
• Ability to climb ladders and use basic tools as necessary
• Ability to work occasional extended hours as needed

SENSORY ABILITY:

• Visual acuity.
• Auditory acuity.