IT Technical Analyst

Our Safety Culture:
The safety and health of our employees is this company’s most important business consideration. Lakeside Book will provide a safe and secure working environment to support our goal of zero accidents and injuries.
Lakeside Book commits to being good stewards of the environment by conducting environmentally responsible business practices while continuing to be good neighbors and partners in the communities in which we live and work.

We welcome our veterans to apply!

We are seeking an IT Technical Analyst. The IT Technical Analyst supports the design, development, and maintenance of technology solutions that enable the organization’s business operations. This role works collaboratively with team members, business partners, and IT stakeholders to implement and support systems that enhance performance and align with business needs.

The IT Technical Analyst applies technical knowledge, problem-solving skills, and a customer-service mindset to deliver solutions and provide ongoing support in a dynamic environment. The role may support various domains within IT, including application development, system integrations, and enterprise platforms.

What You'll Do

• Assist in the design, development, testing, and deployment of technology solutions that support key business operations.
• Gather and analyze business and technical requirements and help translate them into functional solutions.
• Support system integrations, data flows, and application configurations under the direction of senior team members.
• Troubleshoot issues, perform root-cause analysis, and implement fixes or enhancements with guidance as needed.
• Collaborate with cross-functional teams including business analysts, developers, and end users to resolve issues and deliver solutions.
• Participate in all phases of the Software Development Lifecycle (SDLC), including Agile ceremonies and iterative practices.
• Maintain accurate documentation of systems, workflows, and technical processes.
• Communicate progress, issues, and solutions to stakeholders in a clear and timely manner.
• Participate in production support activities, including on-call rotations as assigned.
• May perform additional duties, as assigned.

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or related field—or equivalent combination of education and experience.
• 3+ years of experience in application support, development, systems analysis, or IT operations.
• Experience supporting and implementing business applications or integrations.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with Agile methodologies and SDLC practices.
• Ability to manage multiple tasks, adapt to changing priorities, and work collaboratively within a team environment.
• Effective communication skills—both verbal and written—for working with technical and non-technical audiences.

Physical Requirements
This position primarily operates in an office environment (on-site or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer you:

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Career growth opportunities
• Employee Assistance Program
• Employee appreciation & recognition programs

About Us:
Lakeside Book Company loves books! To us, every book matters. Every word. Every page. Every hand that helped build it. Our history has shown that we are leaders and innovators. We have a team-winning culture, where all of our people have a voice. While we are old in years, we are new at heart. Come join our mission to keep the world reading.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Lakeside Book Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process or perform essential job functions please contact talent@lakesidebook.com.

• This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.