IT Technical Support

We are looking for a highly skilled and experienced IT Technical Support to lead and execute complex IT hardware tasks, upgrades, and deployments. This role requires in-depth hands-on experience with enterprise IT equipment, servers, and infrastructure. The ideal candidate will have a strong track record of independently managing installations, upgrades, and technical escalations with minimal supervision.

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Key Responsibilities:

1. Printer Installation & Troubleshooting:

o Install, configure, and troubleshoot all types of printers (networked, wireless, multifunction, thermal, etc.).

o Integrate printers into enterprise networks and manage print server configurations.

2. Advanced Laptop/Desktop/All-in-One Support:

o Perform RAM and SSD upgrades on all types of end-user systems.

o Install and troubleshoot OS environments including Windows 10/11, Linux, and system recovery processes.

o Clone and image systems using tools like Acronis, Clonezilla, or MDT.

3. Enterprise Server Maintenance & Upgrades:

o Perform complex upgrades of server hardware components (RAM, CPUs, RAID storage, NICs, etc.).

o Conduct firmware/BIOS upgrades and manage server diagnostics.

o Experience with brands such as Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem preferred.

4. Rack Mounting & Data Center Equipment Setup:

o Plan and execute rack mounting of servers, switches, and UPS systems in data centers or server rooms.

o Ensure professional cable management and labeling.

o Conduct power and environmental checks as per data center best practices.

5. IT Project Support & Documentation:

o Lead small to mid-scale IT rollout projects (hardware refresh, infrastructure upgrade, etc.).

o Create and maintain technical documentation, checklists, and upgrade logs.

o Provide mentorship and support to junior technicians as required.

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Requirements:

• Minimum 4 years of hands-on IT technical support experience, preferably in an enterprise or data center environment.
• Strong knowledge of server and PC hardware architecture.
• Ability to diagnose and resolve complex technical issues independently.
• Familiar with tools such as IPMI/iDRAC/iLO, imaging tools, and IT asset management systems.
• Comfortable working in fast-paced environments and under tight deadlines.

Job Type: Full-time