IT Technical Support Assistant

IT Intern – Job Description

We are looking for a motivated IT Assistant to assist our IT department in maintaining and supporting daily technology operations across all branches.

Key Responsibilities:

• Assist in maintaining IT infrastructure including LAN/WAN, POS systems, and CCTV surveillance.
• Support in diagnosing and resolving hardware, software, and basic network issues.
• Help coordinate with external vendors for equipment maintenance and system upgrades.
• Provide basic support for firewall and VPN configuration and monitoring.
• Perform data entry and assist users in Oracle modules under supervision.
• Help document IT procedures, system updates, and workflow changes.
• Assist in creating and updating Excel-based performance dashboards.
• Maintain records of IT assets, software licenses, and service logs.
• Provide remote support using tools like TeamViewer and AnyDesk.
• Learn and support basic tasks like software installation, system setup, and troubleshooting.
• Manage multiple tasks and assist with day-to-day IT support activities as needed.

Job Type: Full-time

Work Location: In person