IT Technician

Trans-Bridge Lines, Inc., a family-run business celebrating over 83 years in business, is seeking a full-time IT Technician to join our company. This position will be responsible for assisting with all hardware, software, and online ticketing systems. This position will also be a partial back up to our communications manager in dealing with website design, development and changes.

NOTE: This position is based in Bethlehem, PA and requires an on-site presence, Monday-Friday (not remote or hybrid).

Duties/Responsibilities:

• Point of contact for all online ticketing training, questions, issues and problem solving from internal and external users.
• Main contact and liaison between Trans-Bridge and our 3rd party IT vendors.
• Assists with all server and network maintenance, including hardware and software updates.
• Assist with computer upgrades and maintenance.
• Assist and at times be a partial back up to the Communications Manager, working closely on the development of the company website, including video production.
• Completion of initial training and any ongoing training.
• Perform other duties/responsibilities as assigned.

Required Knowledge/Skills/Abilities:

• Solid understanding of desktop hardware and peripheral setup and maintenance
• An understanding of network connectivity, including Wi-Fi and LAN
• Proficient with Windows and Microsoft Office Suite
• Familiarity with website support, enhancement and SEO
• Ability to diagnose, troubleshoot and resolve issues related to applications, desktops, laptops, and other hardware
• Able to provide guidance and training to users on basic technical issues and system functionalities
• Ability and desire to learn new software, especially a new online ticketing system
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Excellent time management and customer service skills
• Ability to work onsite five days a week in Bethlehem, PA

Education and Experience:

• A high school diploma or equivalent is required; additional technical education preferred
• At least 2-3 years of IT support experience required
  
• Experience with website support, changes and design preferred
Prior experience customer service preferred

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Physical Requirements:

• Sitting at a desk for a prolonged period while working on a computer and performing accounting duties
• Must be able to lift up to 15 pounds at a time

Benefits:

• Healthcare insurance (Medical, Dental, Vision)
• Health and Dependent Flexible Spending Accounts
• Company Paid Short Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k) + company match
• Paid Time Off
• Employee bus transportation discount (conditions apply)

EEO Statement:

Trans-Bridge Lines, Inc. is an Equal Opportunity Employer.

Offers of employment may be contingent upon passing pre-employment drug and alcohol screening criteria, background checks physical exams pertaining to the job.