IT Technician

Job Summary

We are seeking a skilled and proactive IT Technician / engineer to provide on-site and remote technical support across restaurant outlets in the KSA. This role involves supporting and maintaining a wide range of IT infrastructure and systems including POS, servers, desktop hardware, printers, network equipment, and security systems. The ideal candidate will be hands-on, responsive, and possess strong troubleshooting abilities with a customer-service mindset.

Key Responsibilities:

1.     Outlet IT Support:

• Provide first-line and second-line IT support across all outlets for hardware and software issues.
• Maintain and troubleshoot POS systems (e.g., Squirrel and Restroworks,), KOT, KDS, printers, and other peripherals.
• Perform installation, configuration, and maintenance of Windows desktops, servers, and other IT systems.

2.     Network & Infrastructure:

• Configure and troubleshoot routers, switches, firewalls, and internet connections.
• Monitor and maintain LAN, WAN, and telephone system connectivity at the outlet level.
• Install, maintain, and support CCTV systems, biometric devices, and access control solutions.
• Liaise with ISP providers and internal teams to resolve connectivity issues.

3.     Application Support:

• Provide basic application-level support and guidance to users, including updates and installations.
• Work closely with Corporate IT teams to escalate and resolve system bugs or performance issues.
• Update IT hardware and Software Inventory and keep a record for employee /store wise assets.

4.     Microsoft 365 Administration & Support

• Manage and support Microsoft 365 environments, including O-365 , D-365 and Azure AD user lifecycle management, license optimization, role-based access control, other Microsoft business applications.
• Assist in implementing and maintaining security controls such as Conditional Access, identity protection, and device management using Microsoft Intune.

5.     Preventive Maintenance & Documentation:

• Conduct regular health checks and preventive maintenance for all IT equipment.
• Maintain accurate documentation of assets, configurations, and incidents.
• Ensure all outlets comply with IT standards and security protocols.

6.     On-Call & Remote Support:

• Provide on-call support during off-hours, weekends, and holidays as per rotation.
• Offer remote troubleshooting support using remote desktop tools or by phone.
• Deliver IT support for RSC, QCC, and warehouse locations.
• Ensure store staff are properly trained on POS and inventory applications.

Skills:

• Strong knowledge of hardware troubleshooting: POS systems, Microsoft Suits, servers, printers, KOT/KDS, desktops, etc.
• Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs).
• Hands-on experience with Windows OS (desktop & server), and Microsoft tools.
• Familiarity with firewalls, routers, switches (basic configuration & maintenance).
• Experience supporting CCTV, biometric, and access control systems.
• Basic knowledge of POS and hospitality application support.
• Strong User support, communication, and organizational skills.
• Ability to work independently as well as team collaboration, travel frequently (KSA), and manage multiple priorities.

Requirements:

• Education: Diploma or bachelor’s degree in information technology or a related field. Experience: Minimum 3 years of experience in a multi-site IT support role, preferably in retail or hospitality.
• Certifications (preferred): A+, Network+, Microsoft MCP, Microsoft 365 Fundamentals, CCNA, or equivalent.

Other Requirements:

• Person should be currently in KSA with a valid KSA driving license (mandatory).
• Fluency in English (Arabic is a plus).