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IT Technician.
Camden is seeking an experienced I.T. Technician to join our team! Ideal candidates behave in a professional manner, possess strong communication skills, the ability to collaborate and work with other departments, and must demonstrate and promote the values of Camden on Gauley Family Health.
DESCRIPTION OF DUTIES:
- Serve as the first technical point of contact for all IT related issues
- Installing, maintaining, and repairing hardware & software components of the organization's computers
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Walk the employee through the problem-solving process
- Escalate problems (when required) to the appropriate experienced technician.
- Ensure that all systems are working properly
- Installing and upgrading anti-virus software to ensure security at the user level
- Performing tests and evaluations of new hardware
- Manage Avaya IP Office system and end-user phones
- Direct unresolved issues to the next level of support personnel
- Evaluate documented resolutions and suggest ways to prevent future problems.
- Provide accurate information on IT products or services
- Assist in and plan training, development and education for new software and hardware
- Manage expenses
- Assist in creating, deploying, managing servers
- Record events and problems and their resolution in helpdesk system
- Follow-up and update customer status and information on ticketing system
- Perform IT administration duties such as purchase requests and license management
- May be required to travel for training opportunities.
- Collaborate with other departments
- Update and maintain IT organization knowledge base
- Travel to various clinic sites as needed.
- Installation of new end user devices
- All other duties as assigned by the CIO.
QUALIFICATIONS:
- Education: High School Diploma
- Experience: Computer and Information Systems Experience Preferred
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