IT Technician

Overview
Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization's technology infrastructure. In this role, you will provide essential technical support to ensure seamless computer operations, network connectivity, and hardware functionality. Your expertise will help empower our teams to work efficiently and securely across various platforms and systems. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations.

Responsibilities

• Deliver prompt and effective technical support for hardware, software, and network issues across the organization
• Manage computer systems, including operating systems such as Windows and macOS, ensuring optimal performance
• Troubleshoot software problems, including applications like Microsoft Office and specialized enterprise tools such as ServiceNow, Jira, and BMC Remedy
• Maintain and configure computer hardware components, peripherals, and network equipment like LANs, VPNs, firewalls, and switches
• Assist with the setup, deployment, and maintenance of IT infrastructure to support organizational needs
• Monitor network security protocols to prevent unauthorized access or breaches, utilizing tools like firewalls and VPNs
• Document incidents, resolutions, and system configurations accurately using help desk software and ticketing systems

Experience

• Proven experience providing IT support in a fast-paced environment with a focus on desktop support and help desk functions
• Strong knowledge of operating systems including Windows, macOS, and Linux environments
• Hands-on experience managing computer networks such as LANs (Local Area Networks) and VPN connections
• Familiarity with troubleshooting computer hardware issues and software conflicts efficiently
• Experience working with IT support tools like Jira, ServiceNow, or BMC Remedy for incident tracking and resolution management
• Excellent communication skills to clearly explain technical issues to non-technical users
• Ability to prioritize tasks effectively while maintaining high-quality customer service standards

This role is perfect for motivated individuals eager to grow their expertise in IT support while contributing to a resilient technology environment. We value proactive problem solvers who thrive on delivering exceptional service through technical excellence.

Pay: From $60,000.00 per year

Ability to Commute:

• Marietta, GA 30008 (Required)

Work Location: In person