IT Technician

Applications are only accepted through Indeed. Please do not contact Memphis Pool via email or phone directly.

Memphis Pool, the Mid-South’s premier leader in the swimming pool industry, is seeking staff to join our growing company. Family owned and operated since 1952, Memphis Pool has built a strong reputation for quality, reliability, and customer satisfaction across generations.

Our organization includes multiple divisions, including four retail locations, repair services, weekly maintenance programs, new pool construction, and renovation services for both residential and commercial clients. We take pride in delivering exceptional craftsmanship and service across every project.

Job Title: IT First Responder / IT Support Specialist
Company: Memphis Pool
Location: Memphis, TN (On-site)
Job Type: Full-Time

Job Summary:
Memphis Pool is seeking a dependable and knowledgeable IT First Responder to serve as the first line of support for our technology needs. This role is responsible for troubleshooting day-to-day IT issues, supporting business-critical systems, and ensuring smooth operation of our network, hardware, and software environments. The ideal candidate is proactive, customer-focused, and comfortable working across a variety of technologies.

Key Responsibilities:

• Serve as the first point of contact for all internal IT support requests
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Coordinate with external vendors or advanced IT support for any or all of the following....
• Provide support for Microsoft Server environments and Active Directory
• Manage and support Microsoft 365 (Office 365), including user accounts, email, and permissions
• Support and maintain Counterpoint Point of Sale (POS) systems
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Assist with system updates, backups, and basic cybersecurity practices
• Document issues, resolutions, and IT procedures
• Qualifications:
• 3-5+ years of experience in IT support, help desk, or similar role
• Working knowledge of Microsoft Server environments
• Experience with Microsoft 365 / Office 365 administration
• Familiarity with Counterpoint POS system (preferred)
• Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Ability to troubleshoot Windows-based systems and common business applications
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and respond quickly in a fast-paced environment

Preferred Skills:

• Experience with retail or POS environments
• Basic knowledge of cybersecurity best practices
• Familiarity with backup systems and disaster recovery concepts

What We Offer:

• Competitive pay based on experience
• Stable, team-oriented work environment
• Opportunities for growth and skill development

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Work Location: In person