IT Technician

We are looking for a reliable and proactive IT Technician to support and maintain our technology infrastructure across multiple restaurant locations, corporate offices, and central kitchen.

Key Responsibilities:

• Manage and maintain IT infrastructure, including hardware and software across stores and offices.
• Install, configure, and troubleshoot networks, routers, switches, printers, POS systems, and mobile devices.
• Serve as the main point of contact with technology vendors (internet providers, phone services, POS systems, delivery platforms, and surveillance systems).
• Provide technical support and resolve system issues promptly to minimize operational downtime.
• Maintain and update operational and administrative tools in cloud-based platforms.
• Manage menus, pricing, and product updates across POS systems and food delivery platforms.

Qualifications:

• Experience in IT support, networking, or similar role.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple locations and prioritize tasks.
• Familiarity with POS systems and cloud-based tools is a plus.
• Bilingual (English/Spanish) preferred.

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Estamos en búsqueda de un Técnico en IT confiable y proactivo para dar soporte y mantenimiento a la infraestructura tecnológica en nuestras sucursales, oficinas corporativas y cocina central.

Responsabilidades:

• Gestionar y mantener hardware y software en sucursales y oficinas.
• Instalar, configurar y dar soporte a redes, ruteadores, switches, impresoras, sistemas POS y dispositivos móviles.
• Fungir como enlace con proveedores de servicios tecnológicos (internet, telefonía, plataformas de delivery, sistemas POS y videovigilancia).
• Brindar soporte técnico y resolver incidencias para asegurar la continuidad de la operación.
• Actualizar y mantener herramientas y formatos operativos en la nube.
• Administrar menús, precios y productos en sistemas POS y plataformas digitales.

Requisitos:

• Experiencia en soporte técnico o puesto similar.
• Habilidades de resolución de problemas y atención a incidencias.
• Capacidad de organización y manejo de múltiples sucursales.
• Conocimiento en sistemas POS y herramientas en la nube (deseable).
• Inglés básico/intermedio (preferente).

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Education:

• Bachelor's (Preferred)

Location:

• McAllen, TX 78503 (Preferred)

Ability to Commute:

• McAllen, TX 78503 (Preferred)

Work Location: In person