IT Technician

Job Description:

ABOUT IRONSMITH FIRE, LLC
Ironsmith Fire is a leading provider of fire protection design, fabrication, installation, inspection, and service. Our mission is to honor craftsmanship, protect lives and property, and provide peace of mind to our customers. Our core values—Effective Communication, Results-Driven, Disciplined, Professional, and Trustworthy—guide everything we do, including how we support our employees with reliable technology. Headquartered in Tennessee, we continue to expand across the Southeast and beyond.

POSITION SUMMARY
The IT Technician is a hands-on, individual contributor responsible for providing day-to-day technical support to Ironsmith Fire team members. This role focuses on end-user support, device setup, troubleshooting hardware and software issues, and assisting with the administration of company systems under the direction of the IT Manager.
The IT Technician works closely with the IT Manager to support Microsoft 365, company devices, and core applications, ensuring employees have reliable, secure access to the tools they need to perform their jobs. This position does not have managerial or supervisory responsibilities and is expected to follow established processes while contributing to documentation and continuous improvement.

OBJECTIVES

• Provide front-line technical support to end users, resolving common hardware, software, and connectivity issues (Windows OS, printers, mobile devices, peripherals).
• Respond to and resolve IT support tickets in a timely, professional manner, escalating issues to the IT Manager as appropriate.
• Support users with varying levels of technical ability, delivering clear and patient guidance.
• Set up, configure, and deploy laptops, desktops, monitors, phones, and tablets for new hires and existing employees.
• Assist with software installation, system imaging, updates, and device refreshes.
• Support mobile device setup and basic troubleshooting for iPhones and iPads.
• Assist with Microsoft 365 administration, including user setup, password resets, mailbox support, and basic licensing tasks.
• Support general application administration and access requests for approved company software.
• Follow documented procedures and contribute to documentation when gaps are identified.
• Utilize Remote Monitoring and Management (RMM) tools to help maintain system health, apply updates, and support proactive maintenance.
• Assist with basic security measures such as updates, patches, and endpoint protections under IT Manager guidance.
• Follow established IT processes and troubleshooting steps.
• Create or update documentation when processes are unclear or undocumented to support consistency and scalability.
• Provide on-site IT support in the office environment Monday–Friday.
• Assist with basic IT needs during internal meetings or setup of equipment as needed.
• Occasional travel to other Ironsmith Fire locations may be required for hands-on support.

Job Requirements:

COMPETENCIES
Behavioral Competencies

• Able to manage multiple support requests simultaneously while maintaining professionalism.
• Patient, service-oriented approach when assisting users with varying technical skill levels.
• Organized, dependable, and responsive in a fast-paced environment.
• Willing to learn, follow direction, and improve technical skills over time.

Technical Competencies

• Working knowledge of Windows 10/11 operating systems.
• Basic understanding of iOS (iPhone and iPad) support.
• Familiarity with Microsoft 365 administration tasks.
• General understanding of networking concepts.
• Exposure to mobile device management (MDM) and RMM tools is a plus.
• Basic understanding of Active Directory is beneficial.

Prior Managed Service Provider (MSP) experience is a plus.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in IT support, help desk, or similar technical support roles.
• Experience supporting Microsoft 365 environments preferred but not required.
• Experience in construction, contracting, or field-based environments is a plus.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Typical office environment; this is not a remote position.
• Must be able to lift at least 30 lbs.
• Ability to sit, stand, and move between office locations for extended periods.
• Manual dexterity to install and configure hardware devices.
• Willingness and ability to travel to remote offices as needed.

Ironsmith Fire understands each of the listed competencies, education and experience levels may not have been met by every “qualified” candidate. We do not want to miss the opportunity to meet with you if you do not currently meet our listed requirements.

If you feel you are a good fit for this position or any position at Ironsmith Fire, but do not meet all of the competencies, education and experience level requirements listed, please contact us directly. At Ironsmith Fire, we thrive on the growth and advancement of our employees in their professional and private lives. If you match our company’s core values, we will do everything in our power to help you reach your goals and ultimately work towards the position you desire.

***There is always a place at Ironsmith Fire for people that care!!!***