IT Technician (Entry Level)

Job Overview
We are seeking a motivated and detail-oriented IT Technician (Entry Level) to join our dynamic technology support team. In this role, you will be the frontline for resolving technical issues, supporting end-users, and maintaining IT infrastructure across various platforms. This is an excellent opportunity for individuals passionate about technology, eager to develop their skills, and ready to contribute to a fast-paced environment. Your proactive approach and strong communication skills will help ensure seamless technology operations and exceptional customer service.

Duties

• Provide technical support to end-users by troubleshooting hardware, software, and network issues promptly and effectively.
• Assist with software troubleshooting, including applications like Microsoft Office, operating systems such as Windows and macOS, and enterprise tools like SCCM, ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware assets, perform installations, upgrades, and routine maintenance of desktops, laptops, mobile devices, and peripherals.
• Support computer networking tasks including LAN setup, TCP/IP configuration, DNS management, VPN access, firewall settings, and network administration.
• Help maintain IT infrastructure by assisting with Active Directory management, Group Policy Object (GPO) configurations, Windows Server environments, Linux systems, and network security protocols like Meraki and TCP.
• Monitor and troubleshoot network connectivity issues using analysis skills to identify root causes and implement solutions efficiently.
• Document support requests and resolutions using ticketing systems such as ServiceNow or Jira while maintaining clear communication with users throughout the process.

Experience

• Prior experience or internship in IT support or help desk roles is preferred but not required; a strong desire to learn is essential.
• Familiarity with operating systems including Windows (Windows Server), macOS, and Linux.
• Basic understanding of computer hardware components and troubleshooting techniques.
• Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
• Experience with remote support tools like SCCM or BMC Remedy is a plus.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Strong analysis skills for diagnosing problems quickly and accurately in a fast-moving environment. Join us as an entry-level IT Technician to kick-start your career in technology support! Bring your enthusiasm for problem-solving and your passion for helping others succeed with their tech needs. We’re committed to supporting your growth through hands-on experience in a collaborative setting that values innovation and proactive service delivery.

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in Northridge, CA 91324