IT Technology Support Specialist

Lafayette County is looking for an IT Technology Support Specialist to join our Information Technology Department located in Darlington, WI. This is a regular full-time/40 hours per week; Monday-Friday position with starting pay range of $22.19 - 23.46 per hour, based on qualifications and experience, and full benefit package availability, including state retirement (pension).

Apply Now! Visit our website at: https://www.lafayettecountywi.org/jobs

Position Purpose: The primary purpose of this IT Technology Support Specialist position is to be the first point of contact for employee technical issues, primarily surrounding individual computers and devices. The IT Technology Support Specialist will follow department processes and use defined tools and training to successfully resolve issues and meet our employees’ technology needs. It is expected that most trouble tickets will result in a first-call resolution to our employees as this drives employee satisfaction and efficiency.

Position Qualifications:

Minimally qualified applicants will have the following required qualifications:

• Associates degree or higher (or equivalent experience)
• Experience providing customer support in an IT help desk environment
• Experience identifying and resolving software and hardware problems in an IT support role
• Experience installing and configuring computer workstations according to existing equipment configurations
• Ability to lift and install equipment up to 50 lbs.
• Ability to work in difficult workspaces such as under desks and in cramped network closets where bending, crawling, reaching, or similar may be necessary
• Ability to be fingerprinted according to Criminal Security Information Systems (CJIS) requirements
• Understanding of HIPAA and PII sensitive information and the necessity for confidentiality

Well-qualified applicants will also have any of the following preferred qualifications:

• Experience providing technical support to a large organization (approximately 250+ users)
• Experience in the following areas: Desktop systems (Windows 10 and 11); Office 365 Exchange online (email, Teams, SharePoint); Server Systems up to Server 2022; Microsoft Active Directory; Networks; Software Applications; VIOP Phone Systems
• Insisting upon excellence from themselves and are great at following processes and procedures to drive efficiency
• Exceptional interpersonal and communication skills, with a focus on rapport-building, listening and questioning skills
• Ability to present ideas in a user-friendly, business-friendly manner
• Proven analytical, problem-solving and documentation skills
• Experience working in a team-oriented, collaborative environment
• COMPTIA A+ Certification

Job Type: Full-time

Pay: $22.19 - $23.46 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person