IT Trainer Content Developer

• Job Title: IT Trainer – Child Welfare Information System (CWIS)
• Duration : long-term contract
• Location : Durham, NC (Hybrid)
• Interview : Webcam only

Job Summary:
This role is for someone who creates and delivers training for a government Child Welfare software system (CWIS).
In short:
You learn the system → make training content → teach people how to use it

Key Responsibilities

• Learn and understand the Child Welfare Information System (CWIS) and its real-world use by social services staff
• Develop training materials: user guides, presentations, job aids, and eLearning courses
• Design training content for adult learners, including interactive modules (videos, simulations, quizzes)
• Deliver classroom, virtual, and webinar-based training sessions
• Update and maintain training materials as the system evolves
• Collaborate with Training Lead, Business/Agile teams, Developers, and SMEs
• Review training content for accuracy and quality
• Track learner progress and provide feedback or additional training recommendations
• Support training logistics (scheduling, registration, session setup)

Required Skills & Experience

• 3+ years of experience developing and delivering adult training
• Experience with government or social services systems
• Strong written and verbal communication skills
• Proficiency with MS Word, Excel, and PowerPoint
• Experience with Learning Management Systems (e.g., Moodle)
• Experience designing eLearning and computer-based training

Preferred Skills

• Experience with Child Welfare, NC FAST, or Medicaid systems
• Basic knowledge of HTML/XML and web technologies
• Familiarity with Adobe tools (Captivate, FrameMaker, Camtasia)

Job Type: Contract

Pay: $30.00 - $34.00 per hour

Work Location: In person